Senior Director, Revenue Growth & Analytics

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

The Senior Director, Revenue Growth & Analytics will serve as a strategic leader for CareDx's Commercial organization, overseeing Field Operations, Revenue Growth Analytics, Forecasting, and Business Intelligence.  This individual will provide executive-level leadership, strategic direction, and operational rigor to the Field Operations function, elevating organizational capabilities and ensuring alignment between commercial strategy, field execution, technology, and revenue growth objectives against Go-To-Market (GTM) Strategy and AoP.  In addition to leading Field Operations Center of Excellence, this role will mentor and develop the Field Operations team to include Incentive Compensation, Analytics and Insights, GTM Readiness, Territory Optimization, bringing best-in-class Field Operations practices, scalable processes, and analytical capabilities to support a rapidly evolving business.

This role is ideal for a transformational leader who can bring senior-level Field Operations expertise, advanced analytics capabilities, technology leadership and forecasting rigor to CareDx. The successful candidate will modernize and scale our commercial infrastructure, elevate the Field Operations function, and help shape the future commercial strategy that drives growth, supports our field teams, and ultimately improves outcomes for transplant patients.

What You'll Do

Field Operations Leadership

• Lead and develop the Field Operations organization, providing strategic direction, mentorship, and operational leadership to enhance the team's effectiveness and business impact.
• Serve as the senior Field Operations leader, establishing best practices, scalable processes, governance frameworks, and performance management capabilities across the commercial organization.
• Elevate the current Field Operations function by introducing advanced analytical capabilities, forecasting discipline, commercial planning processes, and operational excellence methodologies.
• Partner closely with Commercial Leadership to align operational priorities with business objectives and revenue growth strategies.
• Build organizational capabilities across Field Operations, reporting, analytics, territory planning, incentive support, and commercial effectiveness.
• Coach and develop team members while fostering a culture of accountability, continuous improvement, innovation, and customer focus.
• Drive alignment across Field Operations, Commercial Technology, Marketing, Finance, Customer Experience, and Medical Affairs to ensure cohesive execution of commercial priorities.

Drive Revenue Growth Through Analytics & Insights

• Identify, quantify, and operationalize the key drivers of commercial growth across CareDx's product portfolio.
• Develop analytical frameworks that connect commercial activities, customer engagement, and field execution to measurable revenue outcomes.
• Translate complex data into actionable business recommendations and growth strategies.
• Support Annual Operating Plan (AOP) development, long-range planning, and go-to-market strategies.
• Identify and prioritize growth opportunities across key accounts, market segments, testing services, enterprise customers, and emerging markets.

Lead Forecasting & Revenue Intelligence

• Own the development and enhancement of forecasting methodologies and predictive revenue models.
• Establish a Revenue Intelligence framework that provides visibility into commercial performance, market opportunities, and growth drivers.
• Build predictive analytics, leading indicators, and scenario-planning models that improve forecast accuracy and executive decision-making.
• Evaluate commercial risks and opportunities through data-driven analysis and business modeling.
• Develop executive dashboards and scorecards that provide real-time insights into commercial performance.

Optimize Commercial Productivity & Field Effectiveness

• Develop commercial productivity models that measure the impact of field activities, engagement strategies, and resource deployment.
• Drive optimization of:
  • Territory design and alignment
  • Account segmentation strategies
  • Go-to-market deployment models
  • Resource allocation and investment decisions
  • Cross-functional customer engagement approaches
  • Incentive compensation design and evaluation
• Measure the effectiveness and ROI of commercial initiatives, marketing programs, customer engagement strategies, contracting efforts, and operational investments.
• Partner with field teams to continuously improve execution and commercial effectiveness.

Lead Commercial Technology Field Optimization

• Serve as the business liaison and strategic advisor CareDx's commercial technology ecosystem.
• Develop and execute a multi-year commercial systems roadmap aligned with organizational growth objectives.
• Lead the evaluation, design, implementation, and optimization of a fully integrated commercial enablement technology stack.
• Drive CRM platform optimization and user adoption initiatives.
• Partner with commercial stakeholders to translate business needs into scalable technology solutions.
• Evaluate emerging technologies, AI-enabled capabilities, and commercial platforms that improve field effectiveness and customer engagement.

What You'll Bring

Required Qualifications

• Bachelor's degree required; advanced degree preferred.
• 10+ years of progressive leadership experience in Field Operations, Revenue Operations, Field Operations, Commercial Excellence, Business Intelligence, or related functions.
• Proven success leading and transforming Field Operations and Field Operations organizations within high-growth healthcare, diagnostics, biotech, med-tech, or pharmaceutical environments.
• Demonstrated ability to build, mentor, and scale high-performing teams while elevating organizational capabilities.
• Experience serving as a trusted advisor to executive leadership on commercial strategy, incentive compensation, go-to-market readiness, revenue growth, forecasting, organizational design, and operational effectiveness.
• Deep expertise in Salesforce strategy and commercial business intelligence technology platforms.
• Proven success building commercial analytics, forecasting, revenue intelligence, and performance management capabilities.
• Strong understanding of Field Operations, customer engagement strategies, and commercial effectiveness programs.
• Demonstrated ability to lead large-scale cross-functional initiatives and technology transformations.
• Expertise in data visualization, reporting, business intelligence, and advanced analytics tools including Power BI, Tableau, and advanced Excel.
• Exceptional communication, executive presentation, and stakeholder management skills.
• Travel requirement is minimum of 20%. 

Additional Details: 

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

The U.S. EEO posters are available here. 

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. 

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