This is a remote position.
Overview :
We are seeking a highly skilled Salesforce Business Systems Analyst (BSA) with strong expertise in Salesforce Sales Cloud and experience supporting custom mobile application development (preferably Angular-based). This role goes beyond traditional CRM and involves supporting a complex Medical Devices commercial ecosystem, where Salesforce is used to manage:
- Sales and account management
- Consignee stock tracking
- Inventory consumption during surgical procedures
- Defect, returns, and replacement processes
The ideal candidate will partner with Sales, Field Operations, Supply Chain, and Clinical teams to design scalable solutions and enable seamless execution through integrated mobile applications for field users.
Key Requirements
- 8+ years of experience as a Business Analyst / Business Systems Analyst
- 5+ years of Salesforce Sales Cloud experience
- Mandatory: Experience in Medical Devices / Healthcare Manufacturing domain
- Strong understanding of:
- Consignment inventory models
- Surgical/clinical product usage tracking
- Returns, defects, and replacement workflows
- Customer Case Management
- Preferred: Experience with custom mobile application development (Angular or similar frameworks)
- Proven expertise in:
- Requirements gathering & documentation (user stories, BRDs)
- Process mapping across sales + operations workflows
- Stakeholder management across business and IT
- Experience integrating Salesforce with ERP / inventory / external systems
- Hands-on experience in Agile/Scrum delivery models
Requirements
Key Responsibilities
- Gather and translate business requirements across Sales, Field Operations, and Supply Chain into user stories and functional designs
- Design and support Salesforce solutions covering the following:
- Sales lifecycle management
- Consignee stock tracking and visibility
- Stock consumption capture during surgical procedures
- Defect reporting, returns, and replacement processes
- Case Management
- Collaborate closely with mobile application teams to:
- Define field-user workflows and UX journeys
- Enable offline/real-time data capture for surgical and inventory events
- Ensure seamless integration between Salesforce and mobile apps
- Facilitate discussions with Sales Ops, Field Sales, Clinical Specialists, and Operations teams
- Lead backlog grooming, sprint planning, and Agile ceremonies
- Drive UAT, user training, and change management initiatives
- Support reporting and analytics for:
- Inventory utilization
- Field consumption trends
- Defect/return tracking
- Ensure data accuracy, governance, and compliance within a regulated environment
Preferred Certifications
- Salesforce Certified Administrator
- Salesforce Certified Business Analyst
- Salesforce Sales Cloud Consultant
Nice to Have
- Experience working on field sales or clinical mobile applications
- Exposure to FDA / regulatory / quality processes in MedTech
- Understanding of ERP integration (JDE, SAP, Oracle, etc.)
- Experience with offline-first mobile architectures
Benefits
Exavalu also promotes flexibility, adapting to the needs of employees, customers, and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also offer a welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons.
At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
