CuraLinc Healthcare is seeking an experienced and energetic senior-level client service professional to directly manage business relationships with key employee assistance program (EAP) and wellness clients. The Senior Director of Client Relationships - Team Lead is responsible for developing and implementing strategies related to retention and growth for our largest, most complex clients.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Oversee and Nurture Business Relationships with a Defined Book of Enterprise and Large-Market Employer Clients, Ensuring Their Needs are Met and Expectations Exceeded
- Offer Strategic and Consultative Recommendations to Help Clients Maximize the Value of Their EAP and/or Wellness Programs, Tailored to Their Specific Needs
- Collaborate with Client Plan Sponsors to Develop and Implement Client-Specific Engagement Strategies for EAP and/or Wellness Programs, Driving Client Satisfaction and Program Success
- Continuously Evaluate and Refine All Aspects of Program Performance, Both Internally and Externally, to Ensure Optimal Outcomes and Client Satisfaction
- Develop and Maintain a Comprehensive Understanding of CuraLinc's Product Suite Within the Healthcare Benefits Landscape, Ensuring Effective Integration and Utilization
- Establish and Maintain Strong Relationships at All Levels Within the Client Organization, Fostering Trust and Collaboration
- Represent CuraLinc Healthcare in Client Presentations, Both for Current and Prospective Clients, Showcasing the Value and Benefits of Our Services
- Mentor and Develop Other Associates Working on Client Accounts, Providing Guidance and Support to Enhance Their Skills and Performance
- Manage and Lead a Team of Client Relationship Managers (CRMs), Overseeing all People Management Responsibilities, Including Performance Evaluations, Professional Development, and Team Building
- Assist CRMs in Managing Their Book of Business, Client Escalations, Providing Support and Guidance to Help Them Achieve Retention Goals and Deliver Exceptional Client Service
- Collaborate with Channel Leadership to Support Retention and Revenue Goals, Ensuring Alignment with Organizational Objectives and Strategies
Required/Minimum Qualifications
- Ten (10) or More Years of B2B Account Management/Client Services Experience in Health Care, Employee Benefits or Insurance (EAP, Wellness/Wellbeing, Clinic, TPA, Carrier, Broker, PBM, Medical Mgmt., Health Technology, etc.)
- Proven Experience in Managing and Leading Teams, Including Performance Evaluations, Professional Development, and Team Building
- Strong Leadership and Mentorship Abilities, with a Focus on Coaching and Developing Associates to Enhance Their Skills and Performance
- Stable Employment History
- BS/BA Degree
- Proficiency within the Microsoft Office Suite
Key Skills and Competencies
- Demonstrated Excellence in Both Presentation and Written Communication, Ensuring Clear and Effective Interaction with Clients and Stakeholders
- Proven Expertise in Managing Complex Projects, with Strong Organizational Skills to Ensure Timely and Successful Completion
- Highly Motivated and Driven to Achieve Results, with the Ability to Work Autonomously in a Fast-Paced Environment
- A Proactive Approach to Job Responsibilities, Consistently Seeking Innovative Solutions to Challenges
- Self-Driven with a High Level of Organization and Attention to Detail, Ensuring Thorough and Meticulous Work
- Exceptional Critical Thinking Skills and the Ability to Engage at an Executive Level, Providing Strategic Direction and Leadership
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
— Sarah J.
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Marketing Manager
★★★★★
Verified
