Senior Customer Support Consultant

As a Senior Customer Support Consultant, you support customers in the Food & Beverage industry with diverse business solution challenges, turning their needs into effective solutions. You guide them through daily operations, ad hoc challenges and build lasting relationships. Working with the global product team, you collaborate on improvements while independently delivering solutions that help customers succeed.

Who?

We are looking for people who:

• hold a bachelor (HBO) or master (Drs.) degree, preferably in business, logistics, or finance.
• show strong team spirit and flexibility beyond the typical 9-to-5 mindset.
• have experience with ERP applications such as Microsoft NAV or Microsoft Dynamics 365 Business Central or are willing to learn.
• are fluent in Dutch and English, both in speech and writing.

Nice to have:

• understanding of production and logistics business processes.
• knowledge of the food and beverage industry, ideally supported by several years of relevant consulting experience.
• ability to work proactively and manage tasks independently.
• strong problem‑solving skills.
• eagerness to learn and an analytical mindset.
• resilience under pressure.
• commitment and passion, with the ability to inspire customers through energy and enthusiasm.

What?

In this role, you would:

• act as the first point of contact for our customers, managing customer cases and follow‑up.
• resolve cases independently or in collaboration with colleagues.
• support customers in solving problems to minimize disruption to their daily business.
• answer customer questions and provide advice that can lead to improvements.
• be an active member of the Customer Support Team.
• contribute to improving the team so we can serve our customers even better.

Where?

This role is ideally based at our Aptean offices in Breda, Netherlands, or in Genk, Belgium, but can also be remote.

Why?

In this role, you will work with a collaborative team to deliver expert solutions to Aptean’s customers worldwide. As part of your journey with us, you’ll benefit from the tools and support you need to succeed – including a company car, mobile phone, and laptop provided for business use.

Aptean is a place where problem‑solvers can thrive. We offer learning opportunities across the company, enabling you to build a career here regardless of your background. Each of us brings unique stories and strengths, and together we form a dynamic organization that values its employees as much as its customers. Our leadership team is committed to attracting, developing, and retaining exceptional talent.