ISP Customer Service Representative

Description

Primary Responsibilities

• Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering

• Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner

• Access information from multiple sources using various computer applications

• Analyze and resolve issues according to specific client requirements

• Work in fast paced call center setting

• Accurately document details of support with proper information

• Follow standard policy and procedure for performing specific services

• Provide clear and effective communication, building a positive rapport with different types of customers over the phone

• Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions

• Follow-up and educate customers on all inquiries that were not immediately resolved

• Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external

• Perform other duties as assigned

Skills

Windows 10, Windows 7, call center support, Troubleshooting, Customer service, Call center

Additional Skills & Qualifications

Candidates will need to be open to working at least one day on the weekend (Saturday or Sunday).

Training is Monday - Friday 9:00a - 5:30p Eastern with 4 weeks of training.

Must have excellent phone etiquette skills

Must have fast computer skills to maneuver through many systems at once.

Must be able to digitally multitask with multiple screens, multiple tools and tabs.

Tech savvy!

Talking, typing, listening all at the same time

Every call will be from a different member and will require them to go into different portals on each call

Assisting with account questions, billing questions, processing orders, assist with signing up services and online billing

Experience Level

Entry Level

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $15.50 - $15.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.