The Senior Customer Success Manager will manage a portfolio of ACOM accounts, serving as the primary post-delivery contact to drive adoption, satisfaction, and value realization. They will proactively monitor account health, coordinate internal resources, and identify expansion opportunities while maintaining strong relationships with key stakeholders.
The Program Manager is responsible for overseeing the execution of statewide public safety communications contracts by coordinating cross-functional teams and stakeholders. They ensure contractual, financial, and operational objectives are met while managing risks and maintaining high-level customer relationships.
