Senior Client Engagement Specialist

At Ticketure, we believe cultural organizations deserve technology that’s as inspiring as the experiences they create. That’s why we build modern software for museums, zoos, aquariums, gardens, science centers, performing arts organizations, and other cultural attractions around the world.

Our two platforms help organizations deliver exceptional guest and patron experiences. Ticketure provides mobile-first, API-first ticketing for general admission and timed-entry attractions, while PatronManager is the leading Salesforce-native CRM for the performing arts, helping organizations strengthen patron relationships and fundraising.

No matter your role, you’ll be part of a collaborative team that values ownership, innovation, and continuous improvement. Together, we’re helping cultural organizations connect more people with experiences that inspire, educate, and bring communities together.

Job Summary

The Engagement and Renewals Manager is a client-facing role focused on revenue retention and long-term client success for PatronManager, a CRM platform built on Salesforce serving the arts and cultural sector. This role owns a portfolio of high-value accounts, driving renewals, deepening product adoption, and building trusted relationships with key stakeholders. You will work cross-functionally with Client Experience, Sales, Implementation, and Product teams to ensure clients achieve their goals with PatronManager. This position reports directly to the Senior Director of Client Engagement.

What You’ll Do

• Manage the full renewal cycle for assigned accounts, including renegotiation requests, contract creation, and ensuring clients have a clear understanding of contract terms

• Identify and mitigate at-risk accounts, working directly with clients to resolve issues and recommend solutions where appropriate

• Serve as the primary point of contact for a segment of high-value accounts, building trusted relationships with key stakeholders to drive adoption, loyalty, and retention

• Act as a strategic advisor to clients, developing engagement plans that address their business challenges and demonstrate how PatronManager can help them meet their goals

• Drive escalation of client issues and manage them through to resolution

• Assess and prioritize client outreach daily, taking initiative to proactively engage accounts in support of overall revenue retention goals

Other Duties

This job description is intended to provide an overview of the position and does not represent a comprehensive list of duties. The employee may be required to perform other duties that are reasonably related to the role, as directed by the employer, and the scope of responsibilities may be reviewed and updated from time to time in consultation with the employee.

Qualifications

Minimum Requirements

• Knowledge of Salesforce

• Experience in a client-facing account management, customer success, or renewals role

• Proven track record managing contract negotiations and revenue retention targets

• Demonstrated ability to communicate clearly and confidently with stakeholders at all seniority levels

Nice to Have

• Project management experience is a plus

• Knowledge of PatronManager

• Familiarity with the arts, culture, or nonprofit sector is a nice to have

What You Bring

• Analytical mindset with the ability to assess account health and prioritize accordingly

• Collaborative approach to relationship building and problem solving

• Skilled at managing multiple accounts and competing priorities with a high degree of organization

• Able to shift priorities and adapt quickly based on evolving team goals

Equipment/Software/Tools

• Google Suite

• Slack

• Salesforce

What We Offer

• Base annual salary range of $65,000 - $75,000 est. annually, commensurate with experience

• Annual bonus based on performance and company success

• Incentive equity

• Home office stipend

• 100% paid medical, dental and vision benefits for employee and legal dependents

• Company-paid life insurance

• Traditional and Roth 401k plans

• Paid parental leave

• Learning & development opportunities

• Flexible scheduling

• Generous PTO and holiday schedule

Location: Remote

Work Environment & Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

In this position, you can expect to:

• Collaborate & Communicate: Regularly communicate and exchange information with colleagues, clients, and stakeholders

• Work Digitally: Spend extended periods working on a computer, utilizing software applications, and operating standard office equipment

• Remain Stationary & Move About: Remain in a stationary position for extended periods, with occasional movement throughout the work environment

• Use Hands & Vision: Frequently use hands and fingers to operate a computer, keyboard, and other office equipment, and regularly observe and interpret information displayed on screens

• Handle Materials: Occasionally move, lift, or transport items weighing up to 15 pounds

• Location: This role is primarily performed in an office or remote work environment

Our Commitment to Diversity & Inclusion

At Ticketure, we believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive.

We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

What makes Ticketure strong is the variety of perspectives, experiences, and cultural backgrounds our people bring to the table. We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together.

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@ticketure.com.

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Right To Work

We do not believe in a perfect candidate. If you are excited about this role and meet most of what is listed above, we encourage you to apply, including if you have a non-traditional background or career path.