• Facilitate and support onboarding, orientation, and ongoing learning programs for associates across assigned business areas
• Primarily support Clinical Services teams while partnering across departments to support enterprise learning initiatives and organizational priorities
• Partner with leaders and subject matter experts to support the implementation and execution of operational training and learning initiatives
• Deliver instructor-led, virtual, and blended learning experiences to support associate performance, engagement, and readiness
• Reinforce learning through coaching support, follow up activities, and performance-based learning interventions as needed
• Support remediation and targeted development plans in partnership with leadership to address identified performance gaps
• Coordinate and manage onboarding and training logistics, including scheduling sessions, organizing calendars, managing virtual meeting links, and ensuring participants are informed and prepared.
• Maintain accurate training records, attendance tracking, and competency documentation within learning systems and shared tracking tools
• Run and distribute routine reports on training participation, completion, and onboarding progress to support leaders and Talent Enablement decision making.
• Ensure accurate and timely management of learning data, including enrollment, attendance, completion status, and tracking updates across systems and spreadsheets
• Support coordination of communication related to onboarding cohorts, training launches, learning updates, and organizational education initiatives
• Maintain and organize Talent Enablement resources, including SharePoint sites, shared drives, and learning libraries, to ensure accuracy, accessibility, and version control
• Assist with the preparation and distribution of learning materials, presentations, agendas, job aids, and facilitator resources needed for training delivery, or as business needs evolve
• Serve as a resource to leaders and associates by providing guidance support, and reinforcement of learning tools, processes, and best practices
• Collaborate with Talent Enablement Leadership and operational leaders to ensure learning outcomes align with current business priorities, workflows, and organizational goals
• Participate in special projects, committees, and cross-functional initiatives that support organizational and departmental goals
• Perform other duties as assigned

Requirements:

• Bachelor’s degree is required; clinical or healthcare related degree preferred
• Active RN licensure preferred
• Minimum 3-5 years of experience in healthcare, clinical operations, care management, learning and development, or related environment
• Experience facilitating training, onboarding, coaching, or staff development programs required
• Experience working collaboratively with leaders, operational teams, and subject matter experts preferred
• Instructional Design and multi-media proficiency preferred
• Clinical experience in nephrology, cardiac care, care management, population health, or related healthcare environment preferred
• Experience supporting multiple projects and priorities in a fast-paced environment

• Strong facilitation, communication, and relationship building skills
• Ability to effectively engage learners across varying roles and experience levels
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Collaborative, adaptable, and solutions-oriented mindset
• Comfortable facilitating both virtual and in person learning experiences
• Ability to support operational change initiatives through education, coordination, and reinforcement
• Strong coaching and interpersonal skills with the ability to build trust and credibility with leaders and associates
• Proficient in Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, OneNote, Teams, and SharePoint
• Ability to generate and interpret basic reports (attendance, completion, onboarding progress) to support operational decisions
• Experience using learning management systems and virtual learning platforms preferred
• Strong attention to detail and ability to maintain confidential information with discretion
• Strong follow through and accountability for tasks, timelines, and commitments
• Ability to work independently while collaborating effectively across teams and departments