Senior Client Delivery Manager

About Aidin

Hi, we're Aidin! We're here to create solutions for healthcare’s biggest challenges. Instead of waiting for someone else to step up, we rolled up our sleeves and created a better way to connect patients, payers, and care providers.

We are on a mission to defragment the healthcare ecosystem with a seamless digital platform that transforms healthcare for good and improves outcomes for all.

What we do

Aidin is a dynamic healthcare technology company dedicated to revolutionizing care coordination and post-acute care transitions. Our innovative platform empowers healthcare organizations to streamline workflows, reduce costs, and ensure patients receive the highest quality post-acute care.

You can learn more about us at www.myaidin.com.

About The Opportunity

Aidin is looking for a Senior Client Delivery Manager to own critical client relationships during implementation, serving as a trusted advisor to health system leadership while building scalable delivery systems that set clients up for long-term success. You'll quarterback the client onboarding journey from contract signature to go-live, managing the team executing technical integrations, training clinical staff and post-acute providers, and driving change management with hospital leaders.

This is an opportunity to refine and scale the implementation and client delivery function. You'll operate as a strategic partner to healthcare systems, translating complex challenges into executable implementation plans. You'll own client relationships end-to-end, serving as the primary escalation point for hospital directors and VPs. Rather than just executing a playbook, you'll co-create it, bringing best practices and adapting them to our realities. You won't wait for problems to find you: you'll proactively hunt for patterns, separate signals from noise, and drive systemic improvements.

This role will report to the Director of Onboarding.

What you will do...

• Own strategic client relationships end-to-end from contract signature through go-live, serving as trusted advisor and primary escalation point for health system directors and VPs
• Proactively diagnose implementation challenges and hunt for improvement opportunities: spot patterns across implementations, conduct root cause analysis, interpret data, and distinguish signal from noise to drive systemic improvements
• Co-create and evolve our implementation playbook, bringing best practices from your experience while adapting them to healthcare IT realities and our startup context
• Coach and develop the implementation team, building their strategic thinking, judgment, and client management capabilities
• Coordinate cross-functionally with Sales, Product, Customer Success, and Engineering to ensure seamless handoffs and rapid issue resolution
• Establish implementation standards, success metrics, and scalable processes as we grow
• Balance competing stakeholder priorities: ensure we deliver on client commitments while managing scope, maintaining standards, and protecting team capacity

About you

If you believe that "good enough" is not good enough for the care community, you're in good company. Join us and let's transform healthcare together.

Skills & Qualifications:

• 5-8 years of experience in management consulting, implementation, client success, or client delivery in healthcare technology and/or in B2B SaaS
• Track record of building or significantly evolving processes in ambiguous environments – not just executing established playbooks
• Exceptional client relationship management – comfortable serving as trusted advisor to health system directors, VPs, and C-suite stakeholders
• High EQ and stakeholder management skills – can read the room, influence without authority, and navigate organizational politics to keep implementations moving
• Strong problem-solving and pattern recognition – diagnose root causes, structure ambiguous problems, spot systemic issues before they're assigned to you, and make sound judgment calls on what matters most
• Data fluency – comfortable pulling, analyzing, and interpreting implementation metrics to identify trends, diagnose issues, and make data-informed decisions; can translate data into actionable insights
• Excellent communication – can articulate complex ideas clearly, adapt messaging for different audiences (technical teams to C-suite), and manage difficult conversations
• Experience coaching or managing 2-4 people, with ability to develop their strategic thinking and client management skills
• Ability to thrive in startup or high-growth environments where you define how things should work
• Healthcare domain knowledge (prior authorization, care transitions, post-acute care, EMR integrations) is a plus, but not required

We value:

• Someone who can challenge us constructively – push back when our approaches won't work, propose alternatives backed by data and analysis, and help us think more strategically
• Intellectual curiosity and ownership – you constantly ask 'why' and 'how could this be better?', define what success looks like, and drive improvements without waiting to be told what to do
• Strategic thinking with practical execution – you understand best practices and frameworks but adapt them to our stage, resources, and client needs rather than applying them rigidly
• Client-centric mindset - you genuinely care about your clients' success and can balance their needs with our internal objectives to create win-win outcomes

Why Work at Aidin?

• Be a part of a trailblazing, mission driven organization that is revolutionizing patient care transitions
  
• Opportunity to work and grow with talented, mission-driven, passionate professionals
• Flexible remote work environment
• Generous PTO Policy, plus 12 national holidays
• Several Team Offsites each year where we come together and align on our vision, mission, values, and strategic initiatives
• Comprehensive benefits package

Commitment to Diversity

At Aidin, we strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace, and we prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.