Senior Client Advisor - Healthcare and Life Sciences

This is a remote position.

Overview: The Senior Client Advisor is a hybrid role that combines the strategic and leadership responsibilities of a Healthcare and Life Sciences (HCLS) Sales Leader with the customer-centric focus of a HCLS Data Management Advisor. This individual will be responsible for driving revenue growth, overseeing client relationships, and ensuring customer satisfaction through effective account management of a portfolio of Infoverity HCLS customers and hunting of new customers. The Senior Client Advisor plays a crucial role in nurturing existing customers, by acting as a trusted advisor and ensuring long-term success.

This position is ideal for a client-focused professional who excels in both driving sales and managing ongoing client relationships, with a blend of strategic oversight and hands-on customer engagement.

Key Responsibilities:

1. Sales Leadership:
   
• Develop and execute sales strategies to meet or exceed individual and team revenue targets.
  
• Identify and pursue new business opportunities through research, networking, and lead generation.
  
• Conduct market analysis to understand customer needs, industry trends, and competitive landscape.
  
• Present and promote company products and services to both potential and existing clients.
  
• Collaborate with marketing and product development teams to ensure alignment of sales efforts with business goals.
  
2. Account Management:
   
• Serve as the primary point of contact for a portfolio of key clients, building strong, long-term relationships.
  
• Conduct regular business reviews with clients to assess their needs, challenges, and growth opportunities.
  
• Develop customized solutions and proposals tailored to client needs, ensuring product/service offerings align with their goals.
  
• Proactively identify upsell and cross-sell opportunities to maximize account growth and client value.
  
• Resolve client issues promptly, ensuring a positive experience and customer satisfaction.
  
3. Client Advisory & Consultation:
   
• Act as a trusted advisor to clients, offering insights and recommendations that help them achieve their business objectives.
  
• Understand each client’s unique business model, industry challenges, and goals to offer tailored advice.
  
• Provide ongoing education and updates on product offerings, new services, and industry trends.
  
• Foster a consultative sales approach by engaging in meaningful discussions that go beyond just transactional sales.
  
4. Team Collaboration & Leadership:
   
• Work closely with the internal teams (such as customer success, marketing, and delivery) to ensure seamless delivery of solutions to clients.
  
• Mentor and guide pre-sales and junior account management team members, sharing best practices and supporting their professional development.
  
• Coordinate with senior leadership to provide regular updates on account progress, sales performance, and client feedback.
  
5. Reporting & Analysis:
   
• Track and report on key sales and account management metrics, such as client retention rates, sales pipeline progress, and revenue growth.
  
• Analyze client data and feedback to inform account strategies and identify areas for improvement.
  
• Use CRM tools to manage client interactions, track sales performance, and maintain accurate records of client communications.
  

Requirements

Competencies:

• Client-centric mindset with a passion for delivering value and fostering long-term relationships.
  
• Strategic thinking with a focus on meeting both short-term sales goals and long-term client success.
  
• Excellent organizational skills with the ability to manage multiple accounts and tasks simultaneously.
  
• Adaptability to a fast-paced and dynamic business environment.
  

Benefits