Senior Claims Analyst, Workers Compensation, Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

C&F’s Commercial Lines division delivers specialized insurance solutions for mid-sized and large businesses across a broad range of commercial exposures, management liabilities, and industry segments.

Our portfolio includes tailored coverage solutions for General Liability, Commercial Auto, Workers’ Compensation, Property, and Excess Liability, as well as Financial Lines products such as Management Liability, Professional Liability, Cyber, Crime, and Fidelity.

With more than 700 employees across the United States, Commercial Lines combines deep underwriting expertise, disciplined risk selection, and the strength of C&F’s national platform. We work closely with our customers and distribution partners to provide responsive service, thoughtful risk solutions, and the confidence to navigate complex business challenges.

The Business Services Group (BSG) Claims team supports the claims operations of the Commercial Lines division at C&F. We strive to deliver exceptional service while minimizing waste. As a self-organizing, cross-functional team, we collaborate to find solutions and improve efficiencies, all while enjoying our work environment. This position offers the opportunity to work in the dynamic world of claims with an organization focused on continuous process improvement. 

What you will do for C&F: 

• Complete, monitor, recommend, and anticipate claims support needs to aid claims administration.
• Ensure data integrity and security in all claims support processing activities.
• Ensure compliance with special state requirements through real-time monitoring and administration.
• Utilize C&F AI and automation tools to streamline your work

What you will bring to C&F: 

• High school diploma and 6+ years of relevant work experience.
• A solution-focused, self-starter, and team player.
• Preferred experience with EDI (Electronic Data Interchange) and/or MSP (Medicare Secondary Payer); not essential, but good to have : Indemnity Data Call
• Resourceful problem solver with a quick learning ability for new concepts, methods, and technology.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Continuous improvement mindset and comfort with change.
• Detail-oriented and resolution-driven.
• Capable of working across complex organizations.
• Curiosity about AI and machine learning applications in insurance, and an eagerness to experiment
• Strong analytical skills and ability to work with large datasets.
• Knowledge of data privacy regulations and best practices.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

 For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $37,900.00 to a maximum of $71,200.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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