Seasonal Customer Service Representative - Premium Design - Remote $18

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.


This is a remote role, but the following locations are excluded:
OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington.



This is a product-based, escalation-heavy role that requires strong emotional intelligence and problem-solving skills. As a Customer Service Representative you will address customer concerns through a variety of channels including phone, email, and live chat. CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer.
Day in the Life

    Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace

    Provide customers with support about the client's products and promotions, as well as general order information; provide assistance with processing orders and customizing designs

    Identify and escalate priority issues that need immediate attention

    Document customer interactions thoroughly and accurately in our CRM, while following departmental policies

    Use support tools, training, including our knowledge base, to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience

    Identify opportunities for improving the customer experience and share those with Customer Service leadership

    Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

Ideal Candidate

    Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment

    Able to take direction and quickly learn new procedures, processes, and products

    Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals

    Comfortable using technology; familiarity and experience with eCommerce a plus

    Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy


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Additional Qualifications/Responsibilities