Team Coaching and Continuous Improvement

• Coach teams toward self-management, accountability, and cross-functional collaboration to focus on outcome results.
• Foster a collaborative environment that encourages transparency, open communication, and continuous learning.
• Help resolve team conflicts and remove barriers to effective collaboration.
• Identify process improvements through retrospectives and track agreed actions through completion.
• Support the adoption of approved AI tools that improve Agile practices, in accordance with organizational data policies.
• Collaborate with other Scrum Masters to share best practices and promote consistency across teams.
• Take initiative, and encourage others, to identify opportunities to improve team effectiveness, communication, and delivery processes without waiting for direction.

Required Qualifications

• At least 5 years of experience as a Scrum Master supporting software development teams.
• Experience supporting multiple Agile teams simultaneously.
• Demonstrated ability to improve sprint execution and help teams deliver consistently.
• Strong working knowledge of Scrum principles, roles, events, and artifacts.
• Experience coaching teams toward self-management and continuous improvement.
• Experience tracking, analyzing, and communicating sprint metrics.
• Proficiency with JIRA, Smartsheet, or similar work management tools.
• Familiarity with web technologies and the software development lifecycle.
• Strong facilitation skills and the ability to keep meetings focused and productive.
• Ability to resolve conflicts, build consensus, and influence without direct authority.
• Ability to identify and remove blockers and determine when escalation is necessary.
• Self-motivated and proactive, with the ability to take ownership of responsibilities and independently drive activities to completion.
• Responsive and dependable, with a strong sense of urgency in addressing team needs, stakeholder requests, and delivery issues.
• Strong collaboration skills and the ability to build effective working relationships with cross-functional and geographically distributed teams.
• Excellent verbal and written communication skills, with the ability to communicate clearly and effectively with technical and non-technical audiences.
• Strong presentation skills, including the ability to prepare and present sprint updates, delivery metrics, risks, and recommendations to leadership and stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.

Preferred Qualifications

• Scrum certification, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PSM – AI Essentials, or SAFe Scrum Master.
• Familiarity with Kanban and scaled Agile practices, such as Scrum of Scrums.
• Familiarity with Evidence-Based Management (EBM) or other outcome-focused approaches to measuring team performance.
• Experience using AI tools to support Agile teams, including meeting summaries, backlog refinement, or sprint analytics.
• Experience supporting UAT and production support triage.
• Experience working with mission-driven or nonprofit organizations.

Education