At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 
 
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

100% Remote

Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.

Remote Type:

100% Remote

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Additional Locations:

Job Information:

SCHEDULING SPECIALIST FOR VIRTUA RECONSTRUCTIVE ORTHOPEDICS PATIENT ACCESS CENTER 

 

Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, and insurance coordination in a fast-paced, busy Virtual Call Center Environment setting.
 
This person will be the first-line administrative contact for patient, while providing concierge-like service and access. They are expected to provide timely services to patients wishing to schedule appointments or needing assistance with their care. Meeting departmental goals to reach company customer service goals. Works closely with clinical staff in coordinating and scheduling appointments. Provides professional customer service to patients. Responsible for making and scheduling future patient appointments and performing a variety of tasks related to the scheduling of clients to receive services ordered by medical service providers. Prepares task logs of daily activity as requested by management. Assists with logistical and/or clerical problem resolution related to the patient’s appointments. Follows protocols as outlined by management. 
 
Co-Reports directly to Manager of the Access Center and the Access Center Supervisor. 
 
Position Responsibilities: 

·       Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person. 

·       Provides professional customer service by obtaining and verifying necessary demographic and insurance information.  

·       Maintains and update current information on physician schedules ensuring that patients are scheduled properly. 

·       Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for front desk & billing. 

·       Obtains insurance information and documentation. 

·       Accurately documents patient accounts of all actions taken. 

·       Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments.  

·       Enters data and documentation in patient health database, as well as practice logs. 

·       Provides administrative support to clinical team as needed regarding correspondence, patient record, and documentation. 

·       Interacts professionally with other employees, customers and suppliers. 

·       Works effectively as a team contributor on all assignments. 

·       Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and management. 

·       Maintains strictest confidentiality; adhering to all HIPAA guidelines/regulations. 

·       Maintains regular and punctual attendance. 

Completes additional projects and duties as assigned by manager.  

Position Qualifications Required / Experience Required: 
EDUCATION AND WORK EXPERIENCE 

·       High school diploma or GED. 

·       Minimum of one-year work experience in customer service. 

·       Medical terminology helpful. 

·       Experience working with Navinet, ECW, EPIC 

·       One year experience working in a multispecialty group practice or healthcare system preferred. 

·       One year experience in insurance authorizations desirable. 

Hourly Rate: $18.89 - $27.81 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.