Travel Coordinator II

Job Summary

The Travel Coordinator provides end‑to‑end coordination and oversight of global travel services in support of CRS staff, partners, consultants, and visitors across multiple countries and regions. The Travel Coordinator supports cross‑functional coordination, analysis, and continuous improvement of travel processes and systems. The position plays a key role in strengthening efficiency, compliance, stewardship, and service quality across CRS’ global travel portfolio, while proactively identifying opportunities to streamline workflows and propose scalable solutions that respond to evolving organizational needs.

Roles and Key Responsibilities

Travel Administration & Coordination

• Coordinate international travel arrangements for staff, consultants, and visitors across multiple regions and country programs, ensuring timely, cost‑effective, and compliant service delivery.
• Receive, review, and process travel requests, ensuring adherence to CRS policies, donor regulations, and applicable laws (e.g., Fly America Act).
• Serve as a central point of coordination between HQ, regional, and country‑level stakeholders to resolve travel issues, manage exceptions, and ensure consistent application of standards.
• Maintain up‑to‑date travel guidance and ensure staff have access to relevant travel information, tools, and training.
• Provide guidance and support to staff across regions on travel processes, tools, and requirements, ensuring clear communication and shared understanding.

Process Improvement & Solution Development

• Analyze travel workflows, volumes, and service issues to identify inefficiencies, risks, and opportunities for improvement.
• Contribute to process enhancements, tools, and standard operating approaches that improve efficiency, transparency, and user experience at global scale.
• Support revisions to travel systems, policies, and guidance in collaboration with cross‑functional stakeholders, contributing to continuous improvement and operational excellence.

Procurement & Vendor Management

• Coordinate with approved travel agencies and related service providers to obtain quotations, issue tickets, manage changes and refunds, and resolve service issues.
• Monitor vendor performance and escalate or recommend corrective actions as needed to maintain service quality and value for money.
• Maintain accurate vendor files and documentation for all travel‑related procurement transactions.

Administrative & Coordination Support

• Maintain accurate, auditable travel records, vendor documentation, and databases, ensuring data integrity and compliance with CRS stewardship standards.
• Produce and analyze periodic reports on travel activity, costs, carbon emissions, service performance, and customer feedback to inform management decision‑making.
• Perform administrative tasks, as needed, to support the overall needs of the department or other special projects and initiatives that arise.
• Coordinate with finance teams to support timely payment for travel agencies and other vendors. 

Qualifications

Basic Qualifications

• Associate’s degree required
• Minimum 7+ years of experience in administrative support, travel coordination, procurement, or logistics.
• Experience handling logistics specific to travel arrangements.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Logistics, or related field preferred.
• Experience working in international or NGO environments strongly preferred.

Knowledge, Skills, and Abilities

• Strong understanding of international travel coordination within a complex, multi‑country organization.
• Demonstrated ability to analyze processes, synthesize information, and develop practical solutions to improve efficiency and service delivery.
• Excellent coordination, communication, and stakeholder‑management skills, with the ability to work effectively across regions and functions.
• Strong attention to detail, sound judgment, and commitment to stewardship, compliance, and customer service.
• Ability to manage multiple tasks with competing deadlines.
• Strong computer skills in Microsoft Word, PowerPoint, Outlook and Excel.
• Ability to quickly learn new tools and technologies; interest and experience in using technology and new platforms to improve work efficiency.
• Strong attention to detail.

Required Languages: Professional English and Spanish written and verbal proficiency is required.

Travel: Anticipated <5%.

Supervisory Responsibilities – None

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

WHAT WE OFFER

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world. 

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.