Sales Renewals Representative

As we expand our product portfolio and global presence, our Sales team is hiring a Renewals Sales Representative to focus primarily on Middle East accounts to own and drive the renewals process in collaboration with sales and management to preserve and enhance customer relationships. This includes driving the renewal orders, customer communication, identifying expansion opportunities for field sales, and conducting the renewal sales cycle from start to finish.

If this sounds like you, read on. You could be the next "Nozomier"!

In this role you will:

• Identify customer needs, uncover issues, and demonstrate strong account management abilities to drive renewal opportunity to timely closure
• Fully support to the sales team, partners and distributors on the renewal sales
• Expert pipeline management and consistent and reliable delivery of quota targets
• Proactively partner with Sales and Customer Success on top risks and red accounts
• Accurately forecast the renewals identifying any risks of slipping, being able to speak to any gaps
• Collaboration with sales team to ensure upsell opportunities are identified as early as possible to capitalize on for the field sales
• Participate in weekly forecast meetings, accurate sales reports, and forecasts for weekly review
• Provide global renewal manager with complete visibility to your region renewal trends and key events
• Work closely with the support and training to ensure that customers’ technical questions are resolved prior to renewal due date
• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust

To be successful in this opportunity, you will have:

• Track record in a renewal, sales or customer service role, preferable within Cybersecurity or Information technology
• Proven ability to create an outstanding customer experience
• Tenacious and target-orientated to meet/exceed goals
• Highly motivated self-starter with competitive personality and strong attention to detail
• Exceptional communication skills, both oral and written, coupled with excellent listening skills, presentation skills and a positive and energetic phone presence
• Ability to motivate oneself when working remotely
• Strong customer management skills
• Great time management experience to be able to juggle multiple priorities
• Salesforce or similar CRM experience
• Fluent in spoken and written English; Arabic highly valuable
• Strong MS Excel Skills

Core Competencies
• Active Listening and Communication
• Business Insight and Acumen
• Drive for Results (Get things done)
• Emotional Intelligence (EQ), Interpersonal skills and Empathy
• Objection Handling, Influencing and Negotiation
• Planning & Organizing
• Relationship Building & Customer Focus
• Sales Process and Pipeline Management
• Solution Oriented Mindset
• Teamwork, Collaboration and Cultural Alignment