Sales Operations and Proposal Specialist

About eSentire:

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.  

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry. 

About the Role:

We are looking for a detail-oriented and proactive Sales Operations and Proposal Specialist to join our remote team. In this role, you will serve as a key contributor to two critical business functions: developing high-quality proposals and RFP responses that help win new business and providing reliable day-to-day sales operations support that keeps our revenue engine running smoothly.

This is an excellent opportunity for a motivated professional who thrives in a fast-paced, collaborative environment and is comfortable working cross-functionally with global teams. The ideal candidate is equally comfortable crafting a compelling proposal narrative as they are troubleshooting a CRM issue or pulling together a sales report.

This role requires flexibility to align with North America business hours on a regular basis, with working hours not extending beyond 11:00 PM IST.

Responsibilities:

Proposal Development & RFP Management

• Manage the end-to-end RFP, RFI, and RFQ response process, including intake, coordination, writing, review, and submission
• Review and analyze incoming RFPs to identify requirements, deadlines, and key evaluation criteria
• Collaborate with Sales, Solutions, Legal, Finance, and Subject Matter Experts (SMEs) to gather accurate and compelling content
• Write, edit, and format proposal responses that are clear, persuasive, and fully compliant with client requirements
• Maintain and continuously update a centralized proposal content library, including standard responses, company boilerplates, bios, and case studies
• Ensure all proposals are submitted on time, meet formatting requirements, and reflect the company's brand and messaging standards
• Track proposal outcomes and contribute to win/loss analysis to improve future responses
• Support the development of proactive proposals, pitch decks, and capability statements as needed

Sales Operations Support (Level 1 & Level 2)

• Serve as a first and second point of contact for internal sales operations requests, including CRM data issues, process questions, and reporting needs
• Manage and resolve Level 1 support tickets related to CRM access, data entry, pipeline updates, and basic system troubleshooting
• Handle Level 2 support tasks including more complex user issues, report building, and data integrity investigations
• Maintain CRM data hygiene by identifying and resolving duplicate records, incomplete data, and outdated information
• Build and maintain standard sales reports and dashboards to support the sales team's day-to-day needs
• Assist with onboarding new sales team members by providing CRM training and access setup
• Document and maintain internal sales operations processes, SOPs, and how-to guides
• Support revenue operations leadership with ad hoc projects, data analysis, and process improvement initiatives
• Coordinate with cross-functional teams to ensure alignment on sales processes, tools, and workflows

Requirements:

• 4+ years of experience in sales operations, revenue operations, proposal writing, or a closely related role
• Hands-on experience responding to RFPs, RFIs, or similar proposal documents
• Proficiency with CRM platforms such as Salesforce, including reporting and basic administration
• Strong written communication skills in English with the ability to craft clear, professional, and persuasive content
• Solid organizational and project management skills with the ability to manage multiple deadlines simultaneously
• Comfortable working with data and generating reports using CRM or BI tools
• Ability to work independently in a remote environment with minimal supervision
• Willingness and ability to work flexible hours aligned with North America time zones, up to 11:00 PM IST
• Experience with proposal management tools such as Responsive
• Exposure to revenue operations concepts including forecasting, pipeline management, and territory planning
• Experience collaborating with globally distributed teams across multiple time zones

Skills & Competencies Required:

• Strong attention to detail and commitment to accuracy and quality
• Excellent time management and ability to prioritize competing demands
• Clear and professional communication skills, both written and verbal
• Problem-solving mindset with a proactive, solutions-oriented approach
• Ability to work cross-functionally and build positive relationships with stakeholders
• Self-motivated with a strong sense of ownership and accountability

Work Location: Remote

What We Offer

• Competitive salary commensurate with experience
• Fully remote work environment with flexible scheduling
• Health and wellness benefits
• Paid time off and company holidays
• Learning and development opportunities
• Exposure to global sales operations and revenue strategy
• Collaborative and supportive team culture

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply