Sales Development Representative (EU)

*Resume MUST be in English

Location: EU

Role: Sales Development Representative (EU)

Department: Sales Department

About Respond.io

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

We are seeking a highly motivated Sales Development Representative to join our team and accelerate their career in sales.

In this role, you will be responsible for qualifying prospects, assessing their business goals, and determining if their needs align with our product capabilities and convert prospective customers into an opportunity for a meeting with an Account Executive.

The ideal candidate should be confident in their ability to communicate effectively and build relationships with potential customers. As a Sales Development Representative, you will be the first point of contact for potential clients, and it is essential to have a strong understanding of our products and services to convey their value effectively.

As a member of our team, you will collaborate with a diverse group of talented individuals who are dedicated to helping you build your career in sales. We offer a supportive and collaborative work environment that provides opportunities for growth and development.

Responsibilities

• Collaborating closely with Sales Executives to drive pipeline growth across EU regions.
• Creating personalized outreach to multiple stakeholders, including decision-makers and influencers, for key prospects & customer accounts.
• Providing a world-class prospect and customer experience through every interaction, ensuring that they feel understood and valued.
• Becoming a product expert and learning to articulate the value of respond.io’s solutions to potential clients effectively.
• Keeping meticulous records of interactions with leads in our CRM, including progress made, follow-up activities, and next steps.
• Helping to build scalable demand generation campaigns based on data-driven insights and industry best practices.
• Identifying and proposing improvements to optimize results.

Qualifications

• 1+ years of experience in sales, preferably in B2B SaaS
• Articulate English AND any of the 3 languages (German/Spanish/Italian) with a clear and concise spoken and written communication style is essential
• Commitment ; a strong desire to pursue a career in sales
• Consistent track record of overachieving
• Empathetic listener and persuasive communicator
• Competitive, resilient, and highly motivated
• A great attitude and love for teamwork

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.