Sales & Client Success Manager at KMX

Since 1975, Klättermusen has been a pioneer in refined Scandinavian mountaineering equipment. Our designs combine functionality, durability and environmental responsibility. Rigorously tested in real-world conditions, Klättermusen represents a commitment to technical excellence and sustainability.

Klättermusen Experiences (KMX), launched in 2024, extends this philosophy into the field. We create premium, small-group journeys for individuals seeking depth, challenge and meaningful connection with nature and local cultures. Every experience is thoughtfully designed and delivered to the highest standards.

The Role:

We are seeking a Sales & Client Success Manager to join KMX. This is a revenue-critical role reporting directly to the Head of KMX. You will act as the first point of contact for all prospective clients, representing KMX with professionalism and authority. You will convert enquiries into confirmed bookings, manage private trip proposals, maintain CRM discipline, and ensure a seamless client journey from first interaction through departure. You will be responsible for budget delivery and expansion as needed to meet sales targets and coordinate sales efforts with other colleagues and departments. This role combines structured commercial performance with a high-touch, concierge-level client approach where required.

Key Responsibilities

Revenue & Sales Execution

• Act as the primary point of contact for all inbound enquiries
• Qualify prospects and assess client suitability
• Prepare and deliver accurate, commercially aligned proposals
• Follow up consistently to maximise conversion
• Convert private trip opportunities in collaboration with Product and Operations
• Support and develop B2B and partnership relationships
• Deliver revenue in line with agreed targets with a proactive and self-driven approach
• Problem-solving with a proactive approach to find new leads and partners on B2B & B2C levels
• Coordinate sales efforts and planning with marketing teams & other departments

Client Experience & Concierge Approach

• Provide a premium, responsive and personalised client experience
• Offer informed guidance to clients preparing for technical trips
• Support complex or high-value bookings with structured follow-through
• Manage ad-hoc client requests in a solution-oriented manner

CRM & Pipeline Management

• Maintain disciplined and accurate CRM records
• Track deal stages and pipeline value
• Provide structured weekly revenue and pipeline reporting
• Ensure no leads are unmanaged
• Maintain visibility of revenue pacing and forecast accuracy

Invoicing & Payment Management

• Issue invoices in line with approved pricing frameworks
• Monitor deposits and final balances
• Follow up on outstanding payments
• Flag cashflow or margin risks early

What Success Looks Like

• Enquiries responded to within 24 hours
• Strong enquiry-to-booking conversion rate
• Clean, measurable and reliable CRM pipeline
• Deposits secured within agreed timelines
• Revenue predictable and visible
• Clients confident and well-informed throughout their journey
• Clear and structured reporting

Profile We Are Looking For

• Commercially driven, structured and performance-oriented
• Minimum 3 years’ experience in tourism, ideally within a Tour Operator or adventure travel environment
• Proven experience in travel sales execution (essential)
• Strong snowsports background (essential), ideally including ski touring and mountaineering
• Able to discuss technical mountain trips with credibility
• Confident acting as the professional first point of contact for premium clients
• Self-driven, proactive and accountable
• Problem-solving with a proactive approach to finding new leads and partners
• Managers with proven track records
• Strong written and verbal communication skills
• Comfortable working within CRM systems and structured reporting
• Persistent and disciplined in follow-up
• Fluent in English (written and spoken) – additional languages advantageous
• Able and willing to travel as required

Experience within adventure travel, outdoor tourism or premium experiential brands is highly desirable.

What We Offer

• Competitive salary
• Employee perks and benefits
• Training and professional development
• Work tools and systems provided
• Opportunity to shape and grow within an expanding experiential business unit