Internal Sales Representative is a role with focus on assigned customers for all account management and customer service functions including, opportunity management, revenue forecast, order management, escalations and communications.

Key Responsibilities:

• Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel. 

• Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation. 

• Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution. 

• Manage escalation or exception requests on customer orders placed through distributors, coordinating closely with a centralized Sales Service team that processes orders from customers and distribution channel partners.

• Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations. 

• Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process. 

• Maintain accurate design registration for DDC and opportunity data in the CRM system. 

• Ensuring correct distributor margin is applied for each opportunity. 

• Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities. 

• Prepare sales reports, pipeline updates, and account summaries for internal stakeholders. 

• Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights. 

• Assist in onboarding new sales team members by providing training on internal tools and processes. 

• Act as first point of contact for resolving distributor or customer escalations on pricing and supply.