Revenue Operations Systems Manager

Description

ABOUT GEMINI LEGAL

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

Employees of Gemini Legal Support may be exposed to confidential, private or sensitive information, protected under HIPAA.  

ABOUT THE ROLE

The Revenue Operations (RevOps) Systems Manager’s purpose at Gemini is to effectively manage, optimize, and scale our revenue generation technology stack (Salesforce, Marketo, Cvent, Stripe, Fivetran). They will function as a product owner by collaborating with stakeholders and generating development tickets for themselves or the senior Salesforce Admin. They will hold final decision-making authority regarding the user experience within these applications and serve as the primary owner for their ongoing management, while working as a business partner for the IT department when issues related to security/provisioning arise.  The Revenue Operations (RevOps) Systems Manager is responsible for cultivating and sustaining partnerships with these vendors, including overseeing service contracts, monitoring new feature releases, and verifying that Gemini effectively leverages these tools to achieve maximum value. As a member of the Project Management Organization (PMO) department, the role is a strategic, analytical, and highly collaborative contributor.  

• Location: Remote - Must reside in CA
• Schedule: Monday-Friday, 8:00am-5:00pm 
• Compensation: $105,000 - $139,000 Annually

The pay range for this role is $105,000–$139,000 Annually. Starting pay for new hires is typically within the lower third of the range: $105,000 - $116,333 Annually. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience.

 WHAT YOU BRING 

• Act as the internal Product Owner for Salesforce, translating business needs into user stories, process maps, and clear acceptance criteria for the Salesforce Administrator
• Own and optimize the end-to-end revenue lifecycle, optimizing data flow and automation from marketing acquisition to customer billing
• Manage the configuration, vendor relationships, and strategic roadmaps for the revenue technology stack, including Salesforce, Marketo, Stripe, and Cvent/iCapture
• Oversee inbound data pipelines via Fivetran to ingest product-usage and customer-intent metrics into Salesforce, empowering sales/mktg team members
• Partner with cross-functional leadership (Sales, Marketing, Client Support, Finance) to identify operational bottlenecks and design scalable system workflows
• Manage contract renewals and coordinate with external customer success managers (CSMs) for all owned software platforms
• Monitor upcoming feature releases from software vendors and evaluate how new functionalities can be leveraged to benefit the organization
• Establish and enforce data governance and hygiene standards across all revenue systems to ensure accurate reporting
• Coordinate and execute major revenue system deployments and integrations
• Collaborate closely with the Business Intelligence team to ensure data alignment between revenue operations and data warehouse
• Design and deliver internal enablement programs, documentation, and training materials to drive tool adoption across revenue teams
• Monitor system health, API limits, and integration syncs across the tech stack, proactively troubleshooting data discrepancies
• Other duties as assigned

Requirements

 FUNCTIONAL REQUIREMENTS 

• Education and/or experience:
  • BA/BS in Business Administration, Management Information Systems, Finance, or a related field required 
  • 5+ years of progressive experience in revenue operations, sales operations, or business systems management required
  • 2+ years of experience managing projects, guiding technical execution (e.g., working with developers/administrators), or mentoring team members required 
  • Salesforce Certified Administrator certification required, Marketo Certified Expert certification preferred 
• Skills:
  • Advanced time management and organizational skills
  • Strong verbal and written communication skills, with a proven ability to translate complex technical concepts into clear business requirements
  • Presentation and public speaking skills for leading internal training sessions and stakeholder alignment meetings
  • Ability to handle a high volume of work and function in a fast-paced environment, on deadline
  • Self-motivated and directed, with keen attention to detail
  • Strong analytical mindset with a foundational understanding of SaaS business metrics
• Technology: 
  • Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.) 
  • Extensive experience with Salesforce and Marketo
  • Experience with Stripe
  • Experience with Cvent or a related event management software
  • Experience with Fivetran, Salesforce Data Cloud, or similar ETL software
• Other:
  • Experience working in an office setting
  • Exceptional teamwork

ENVIRONMENT & PHYSICAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 1-2 hours/day)

TRAVEL

Travel may be required for this position up to 10% of working hours for quarterly department meetings and/or essential time with stakeholders. 

WHAT YOU’LL LOVE ABOUT GEMINI LEGAL

Full-Time Team Members

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
• 401(k) plan with company match
• Tuition reimbursement program
• Employee Assistance Program and legal assistance benefit
• Company-paid annual charitable donation in your name
• Employee recognition program