Job Description

We are seeking a Revenue Operations & CRM Manager to own our systems, data and process backbone of the revenue engine the CRM platform, pipeline data integrity, and forecasting/reporting infrastructure so Northern Data Group has accurate, scalable revenue operations as the GPU estate and customer base grow.

YOUR RESPONSIBILITIES:

CRM Ownership:

• Full administration of the CRM system (HubSpot) as the system of record for the full revenue lifecycle, from lead/RFP intake through opportunity management and renewal

• Define and enforce data governance standards: field definitions, pipeline stages, deal hygiene rules

• Evaluate, integrate, and manage supporting RevOps tools (e-signature, billing/usage metering integrations, BI tools) to give full visibility into the revenue funnel

Revenue Operations Process:

• Design and continuously improve the quote-to-cash process across the commercial team

• Own pipeline hygiene standards and drive adoption across the Commercial function.

• Identify and resolve process bottlenecks across the revenue cycle.

• Collaborate with Head of Contracts and Commercial Finance to operate efficient deal desks Forecasting & Reporting Infrastructure

• Build and maintain forecasting methodology and pipeline coverage models suited to long-cycle, high-value GPU capacity and colocation deals

• Build dashboards and reports giving leadership real-time visibility into pipeline health, forecast accuracy, and revenue trends

• Provide self-serve reporting to reduce ad hoc data requests from leadership

Systems Integration & Enablement:

• Integrate CRM with billing and finance systems to remove manual reconciliation between systems

• Train and drive CRM/process adoption across the commercial team

• Serve as the operational liaison to Finance/FP&A for monthly and quarterly revenue reporting inputs

YOUR QUALIFICATIONS:

• 5+ years of experience in Revenue Operations, Sales Operations, or Business Operations, with deep, hands-on CRM administration experience (HubSpot strongly preferred) not just usage as an enduser

• Experience in B2B technology, cloud/infrastructure, data center, or other complex, long-sales-cycle enterprise environments; exposure to GPU cloud, neocloud, or HPC commercial models (nice to have)

• Strong command of forecasting methodology, pipeline management, and revenue analytics, with fluency in BI/reporting tools (Power BI, Tableau, or equivalent)

• Working knowledge of usage-based/consumption billing models

• Strong process-design instincts and comfort driving adoption across a small, senior commercial team

• Bachelor's degree in Business, Finance, Economics, or a related field

KPIs for Success:

• CRM data quality and adoption rate (e.g., % of open opportunities with complete, up-to-date fields)

• Forecast accuracy (variance between forecast and closed revenue)

• Pipeline coverage ratio against target, by segment

• Reduction in manual reconciliation time and ad hoc reporting requests