Retail Account Manager - Costco

About Bluebird

We're The Bluebird Group - we're an omnichannel commerce partner that helps brands grow across every retail and digital channel.

We sit at the intersection of retail, eCommerce, media, and data. We help brands show up wherever their customers are (Target, Amazon, Walmart, Costco, Kroger, social commerce like TikTok, and beyond) and drive real sales growth.

We're not just strategists - we're a hands-on team of experienced retail operators who execute across everything from retail media and creative to data, insights, and full go-to-market strategy.

The result: we simplify what's become a really complex retail landscape and help brands scale faster and smarter.

Job Summary

We're looking for a Retail Account Manager to support a portfolio of Costco supplier accounts by driving operational execution, forecasting accuracy, inventory management, and business performance.

This role serves as a key connection point between our clients, Costco, and internal teams. You'll be responsible for maintaining account health, identifying opportunities, solving operational challenges, and ensuring brands are positioned for success through strong planning, reporting, and execution.

The ideal candidate is analytical, proactive, and comfortable managing multiple priorities while supporting both client objectives and Costco requirements.

What You'll Do

Account Management & Client Support

• Serve as a key point of contact for clients, Costco teams, and internal stakeholders
• Build strong working relationships with vendor operations teams and Costco buying teams
• Support day-to-day account management activities and ongoing business initiatives
• Maintain accurate records related to program agreements, pricing, product information, order status, and planning activities
• Assist with new vendor onboarding and setup activities for brands launching at Costco

Forecasting, Planning & Inventory Management

• Develop and manage demand forecasts to support inventory flow and business performance
• Monitor inventory positions and in-stock levels, proactively identifying risks and recommending solutions
• Analyze sales trends, forecasts, and replenishment needs to support client and retailer objectives
• Partner with clients and internal teams to improve forecasting accuracy and inventory performance
• Support planning for product launches, promotional events, and seasonal programs

Performance Analytics & Business Insights

• Analyze vendor performance metrics and identify trends, risks, and growth opportunities
• Conduct root cause analysis to resolve operational and performance challenges
• Provide weekly sell-through reporting, analytics, and actionable recommendations to clients
• Translate data into insights that support business decisions and account growth
• Monitor key business metrics and communicate performance updates to stakeholders

Item & Program Management

• Create, maintain, and update items within Costco systems
• Support new item launches and ongoing item maintenance activities
• Assist with Syndigo content management and digital product information updates
• Support Smarter Sorting registration and program requirements
• Ensure item setup, product information, and program documentation remain accurate and current

Order Management & Operational Execution

• Monitor customer purchase orders and support issue resolution as needed
• Maintain accurate shipping, invoicing, and operational records within internal systems
• Coordinate with clients and internal teams to support smooth execution across programs and initiatives
• Identify operational issues and proactively drive resolution
• Help ensure strong execution across account activities and retailer requirements

Cross-Functional Collaboration

• Partner with sales, supply chain, operations, and finance teams to support account objectives
• Coordinate communication and information sharing across stakeholders
• Support special projects and business initiatives as needed
• Contribute to a collaborative, client-focused team environment

What We're Looking For

Experience

• Bachelor's degree preferred
• Experience working with Costco on the retailer or supplier side preferred
• Experience in account management, retail operations, supply chain, forecasting, analytics, or related fields
• Experience supporting consumer packaged goods (CPG) brands preferred
• Experience managing multiple priorities and projects in a fast-paced environment

Skills & Competencies

• Strong analytical and problem-solving skills
• Ability to interpret data, identify opportunities, and make recommendations
• Excellent written and verbal communication abilities
• Strong organizational and project management skills
• Proficiency with Microsoft Excel, including sorting/filtering data, pivot tables, and VLOOKUPs
• Working knowledge of Costco systems, processes, and operational requirements preferred
• Ability to work independently while collaborating effectively across teams

Leadership Attributes

• Takes ownership and follows through on commitments
• Builds trust with clients, retailer partners, and internal teams
• Identifies issues early and proactively develops solutions
• Thrives in a fast-moving, collaborative environment
• Leads with accountability, attention to detail, and a customer-focused mindset

Additional Requirements

• Ability to travel as needed based on client and business needs

Our Commitment

We prioritize the inclusion of diverse perspectives. We aspire for all team members to feel like this is a place where they belong. Where they are respected by the company and are empowered to impact the business and achieve their full potential. We understand that relationships built on trust, respect and communication better serve our clients, team members and business.

Disclaimer: This job description outlines typical functions and responsibilities but may evolve based on business needs.