Require a Customer Relationship Manager for Remote Job

This is a remote position.

• Proactively manage and nurture customer relationships through regular, personalized communication.
  
• Collect, analyze, and report on customer feedback to identify trends, concerns, and improvement opportunities.
  
• Conduct timely follow-ups on inquiries, concerns, and service requests to ensure resolution and satisfaction.
  
• Collaborate with internal teams (e.g., HR, operations) to address customer needs effectively.
  
• Maintain accurate and up-to-date records in the CRM system to support service continuity and data-driven decisions.
  
• Support customer onboarding and engagement initiatives to improve retention and program participation.
  
• Identify and escalate recurring issues to relevant departments for systemic resolution.
  

Requirements

• 1–2 years of experience in customer service, client relations, or a related field, preferably within education or e-learning.
  
• Excellent verbal communication skills with a professional, empathetic, and solution-oriented approach.
  
• Proven ability to manage multiple customer interactions efficiently while maintaining attention to detail.
  
• Ability to work independently with minimal supervision in a remote environment.