Renewal Account Manager- Digital Experience (DX)
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AI Summary
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewal Account Manager- Digital Experience (DX) and help us do what we do best: propelling business forward. This will be a remote role so working out of your home office in the US however due to team location we need candidates to be in EST or CST zone.
In this role, you will:
- Own and manage a portfolio of software maintenance and subscription renewal opportunities.
- Drive retention, expansion, upsell and cross-sell revenue while consistently achieving or exceeding quota.
- Build trusted relationships with customers, partners, and key decision-makers to maximize customer value and long-term retention.
- Collaborate with Sales, Customer Success, Finance, Legal, and other internal teams to successfully execute renewal strategies.
- Maintain accurate forecasts, opportunity records, and contract data within CRM systems.
- Share best practices and act as a resource for teammates by helping improve team performance and renewal outcomes.
Your background:
- 1-3+ years of experience in software renewals, account management, inside sales, customer retention, or a similar quota-carrying role.
- Proven track record of achieving or exceeding revenue targets.
- Experience managing customer relationships and negotiating commercial agreements.
- Strong organizational, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Experience using CRM platforms and Microsoft Office tools.
Additionally, it would be beneficial if you have:
- Experience with SaaS, software maintenance, or subscription-based business models.
- Experience identifying and closing upsell and cross-sell opportunities.
- Experience partnering with direct sales teams on strategic customer accounts.
- Bachelor's degree or equivalent professional experience.
Base Salary Range: $61,000 - $70,000
This position is also eligible to participate in our commission plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Apply now!
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