REMOTE HR Customer Service Representative

Hiring fully remote Customer Service Representative for HR Team at a large tech company. Schedules will include one weekend day (Tuesday-Saturday OR Sunday- Thursday) and will start between 7am-11am PST depending on schedule availability.

Job Description

The HR Assistant serves as a key member of the Live Support team, providing world-class support to employees across the US, EMEA, Canada, and LATAM. In this role, you handle phone, chat, and email inquiries related to leave of absence, disability, and other HR matters, ensuring accurate, consistent, and timely responses. You act as a trusted HR representative, using strong research skills, empathy, and sound judgment to help employees understand their options, access benefits, and resolve issues while maintaining a high standard of confidentiality and data privacy. This position offers an excellent opportunity to gain corporate and HR-related experience in a fast-paced, high-volume environment.

Responsibilities

• Take ownership of employee contacts and ensure each interaction is accepted, managed, and resolved with a high degree of problem-solving and customer focus.
• Serve as the first point of contact for employee inquiries primarily via phone, chats, and emails, addressing questions related to leave of absence, disability, and other HR topics.
• Perform case intake, answer general policy questions, explain documentation requirements, and outline next steps to help expedite leave and disability processes.
• Use available documentation, including frequently asked questions, knowledge base articles, and standard operating procedures, to resolve inquiries, escalating cases when needed.
• Build trust with employees through empathetic, personalized conversations, adapting case management plans to meet each employee’s changing needs.
• Respond to issues that arise during a leave event and ensure appropriate communication and documentation, even when information is limited.
• Apply high judgment, critical thinking, and rationale to balance adherence to processes with individual employee needs when analyzing and deciding on disability, leave, and accommodation requests.
• Encourage and promote the use of self-service tools and resources to help employees find information and manage their HR needs independently where appropriate.
• Use a case management system to accurately document and track every call and interaction, maintaining a high level of precision and completeness.
• Collaborate closely with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations teams to identify and deliver effective solutions for employees.
• Consistently consult and work with partner teams on process changes to resolve cross-functional issues and contribute to the improvement and updating of policies.
• Manage multiple communication channels and tasks in a fast-paced environment, prioritizing work effectively while maintaining follow-through and attention to detail.
• Handle sensitive and confidential employee information with care, professionalism, and adherence to strict data privacy requirements.

Essential Skills

• Experience dealing directly with customers, including handling inquiries and providing support.
• Demonstrated ability to show and apply empathy in customer or employee interactions.
• Proven ability to adjust to constantly changing workloads and manage contacts in a fast-paced environment.
• Strong customer service and support skills across phones and chat channels.
• Human Resources exposure or experience supporting HR-related inquiries.
• Strong verbal and written communication skills to explain policies, processes, and next steps clearly.
• Ability to research information using multiple resources to find accurate answers and solutions.
• Proficiency with MS Office and comfort using computer-based tools and systems.
• High attention to detail with the ability to document interactions accurately in a case management system.
• Ability to manage confidential and sensitive employee information while adhering to strict data privacy requirements.
• Strong problem-solving skills with the ability to analyze situations, identify issues, and propose appropriate solutions.
• Organizational skills and the ability to manage multiple priorities and tasks simultaneously.

Additional Skills & Qualifications

• Interest in gaining corporate experience in a high-volume environment.
• Motivation to build HR-related experience in an entry-level or early-career HR support role.
• Comfort working with global employee populations across different regions and time zones.
• Ability to collaborate effectively with cross-functional HR and business teams.
• Comfort working in a structured environment with standard operating procedures, knowledge bases, and case management tools.

This is a Contract position based out of Las Vegas, NV.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 25, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.