Customer Service Representative

We are looking for a customer-focused and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, managing the order lifecycle from entry to delivery while ensuring a seamless customer experience. The ideal candidate is a proactive problem-solver with strong communication skills, capable of handling inquiries, resolving issues, and collaborating effectively with cross-functional teams to deliver exceptional service.

Location: Remote. Working hours are based on the US Central Time Zone, Monday through Friday. 6-month contract.

About the Company:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Responsibilities:

• Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
• Communicates clearly and professionally with external customers and internal personnel by telephone and/or written correspondence
• Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing
• Managing the customer order process from entry to delivery

Required Qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution OR HS Diploma
• 3 - 6 years of Customer Service experience in a private, public, government or military environment.

Preferred Qualifications:

• Previous/current Healthcare Customer Service Experience 
• ERP system experience.
• Experienced with cross-functional project leadership preferred.
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers.
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems.

What We Offer: 

• Flexible working hours and remote work options. 

• Opportunities for professional growth and development. 

• A collaborative and inclusive work environment. 

• The chance to work on impactful projects with a talented team. 

• Excellent compensation in USD. 

• Hardware and software setup.