Readiness & Operations Coordinator

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As Readiness & Operations Coordinator, you are the operational engine behind GTM Enablement's programs. GTM Enablement supports the full go-to-market org across onboarding, certification, product launches, partner enablement, and company kickoff. All of that runs on scheduling, cohort tracking, platform hygiene, and reporting. 

This is a high-volume, high-coordination role with real visibility into how an enablement function runs, and a clear growth path into a program or specialist track as the team scales.

Areas of ownership:

• Coordinate scheduling, logistics, and communications for global enablement programs, including onboarding cohorts, bootcamps, and certifications.
  
  
• Maintain the global enablement calendar and ensure program owners have accurate timelines, materials, and attendee details.
  
  
• Support day-to-day administration across Parloa’s GTM Enablement tools, including Highspot, Gong, LMS, LinkedIn Sales Navigator, Salesforce, and Parloa Value Studio.
  
  
• Keep enablement platforms, content, permissions, rosters, attendance, and certification records accurate and up to date.
  
  
• Prepare recurring reports on program completion, attendance, usage, and adoption for GTM Enablement leadership.
  
  
• Triage incoming enablement requests, route them to the right owners, and help keep routine field requests moving.
  
  
• Support logistics for GKO and other large-scale enablement events, including attendee tracking, vendor coordination, materials, and run-of-show prep.

Who you are:

• 1 to 3 years in an operations, coordinator, program support, or administrative role. Enablement or sales experience is a plus, not a requirement
  
  
• Strong organizational instincts and genuine comfort managing many small moving pieces at once
  
  
• Confidence with calendar tools and spreadsheets, and a track record of picking up new SaaS platforms quickly
  
  
• Clear written communication and the ability to coordinate across US and European time zones
  
  
• Sound judgment about what to handle yourself and what to escalate

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Includes OTE