Quality Analyst (Remote | Philippines)

Join a fast-growing global lead generation team!

We’re hiring a Quality Analyst to help ensure the quality, accuracy, and effectiveness of lead generation campaigns supporting global clients.

If you’re detail-oriented, analytical, and have a strong understanding of outbound calling, lead qualification, and quality assurance, this role is your opportunity to play a key part in maintaining high standards across lead generation operations. You’ll review calls, evaluate lead quality, identify performance gaps, and provide actionable feedback that helps teams consistently deliver qualified, high-quality leads.

This is a fully remote, Philippines-based opportunity where you’ll work with distributed teams, support international campaigns, and contribute directly to improving lead quality and campaign performance.

Role Summary:

As the Quality Analyst, you’ll be responsible for monitoring and evaluating lead generation activities to ensure agents consistently follow campaign requirements, qualification criteria, scripts, and quality standards. You’ll conduct call and lead audits, identify trends and recurring issues, provide structured feedback, and collaborate with Operations and Team Leads to improve agent performance and overall lead quality.

The ideal candidate combines strong attention to detail, analytical thinking, excellent communication skills, and hands-on experience in BPO, outbound sales, telemarketing, or lead generation environments.

Key Responsibilities:

· Monitor and evaluate outbound calls, lead interactions, and other customer engagements against established quality standards and campaign requirements.

· Audit lead quality to verify that leads meet defined qualification criteria, including accuracy, intent, contact information, and campaign-specific requirements.

· Conduct regular quality checks on calls and submitted leads to identify errors, inconsistencies, compliance issues, and opportunities for improvement.

· Score and document agent performance using established QA scorecards, providing clear and objective feedback.

· Identify recurring trends and quality gaps and work with Team Leads and Operations to develop corrective actions and improvement plans.

· Provide actionable coaching feedback based on call reviews, lead audits, and observed performance patterns.

· Validate lead information to identify invalid, incomplete, duplicate, or improperly qualified leads.

· Monitor adherence to scripts, call flows, client requirements, data-handling procedures, and campaign guidelines.

· Prepare and maintain QA reports highlighting quality scores, recurring issues, trends, and recommended actions.

· Collaborate cross-functionally with Operations, Team Leads, and campaign stakeholders to improve lead quality and overall campaign performance.

· Support continuous improvement initiatives by recommending process, script, training, and workflow enhancements based on QA findings.

Must-Have Qualifications:

· 2+ years of experience in Quality Assurance, Quality Analysis, or a similar role within BPO, outbound sales, telemarketing, or lead generation environments.

· Hands-on experience reviewing recorded calls and evaluating agent performance against defined quality standards.

· Strong understanding of lead generation and lead qualification processes, particularly outbound campaigns.

· Experience using QA scorecards, performance metrics, and quality monitoring tools.

· Strong attention to detail with the ability to identify inconsistencies, errors, and quality issues.

· Excellent English communication skills — both written and verbal — with the ability to provide clear and constructive feedback.

· Strong analytical and problem-solving skills, with the ability to identify patterns and translate findings into actionable recommendations.

· Ability to work independently while collaborating effectively with remote and international teams.

Nice-to-Have Skills:

· Experience supporting UK or US lead generation campaigns.

· Previous experience in outbound sales, telemarketing, appointment setting, or B2B/B2C lead generation.

· Familiarity with CRM systems, dialers, call recording platforms, and lead management tools.

· Experience with call scoring, lead validation, and campaign compliance.

· Familiarity with reporting tools such as Excel, Google Sheets, or BI/reporting platforms.

· Experience identifying coaching opportunities and partnering with Team Leads or Training teams.

Reporting Line and Working Pattern:

· Reports to: Operations Leaders

· Fully remote, Philippines-based, with collaboration across international time zones.

· Work schedule: UK hours

Why You’ll Love This Role:

· Make a direct impact on campaign quality by helping ensure every lead meets the required standards.

· Work closely with international clients and distributed teams in a fast-paced lead generation environment.

· Use data and insights to drive meaningful improvements in agent performance and campaign results.

· Enjoy full remote flexibility, autonomy, and opportunities for professional growth.

· Be part of a team that values quality, accountability, continuous improvement, and operational excellence.

About magentIQ

At magentIQ, we value diversity, innovation, and continuous growth.

Join our team and be part of a collaborative, forward-thinking organization where your work truly impacts global operations. If you’re detail-oriented, passionate about quality, and ready to help build high-performing lead generation teams, we’d love to meet you!

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