Project Manager, Partner Programs & Operations

Job Title: Project Manager, Partner Programs & Operations

Job Description

The Partner Programs & Operations team is seeking an experienced Project Manager to lead a high-visibility portfolio of strategic initiatives across the Partner organization. This role blends traditional project management with hands-on operational execution, data analysis, and reporting. You will build structure and governance across multiple initiatives while directly owning operational projects, reporting, dashboard management, and process improvements. The position suits someone who thrives in a fast-paced environment, creates order from ambiguity, and delivers actionable insights that inform leadership decisions.

Responsibilities

• Assess current and upcoming Partner initiatives and establish standardized project management processes across the portfolio.
• Create and maintain detailed project plans, including milestones, dependencies, risks, decision logs, and status reports.
• Build and manage a centralized portfolio view to give leadership visibility into strategic initiatives and their progress.
• Develop lightweight governance processes, templates, and operating rhythms that enable execution without unnecessary bureaucracy.
• Monitor project health and proactively escalate risks, blockers, and resource constraints to the appropriate stakeholders.
• Own executive-facing reporting across the Partner project portfolio, ensuring clear, accurate, and timely updates.
• Support initiatives involving partner transitions, systems enhancements, operational improvements, reporting projects, and other cross-functional programs.
• Lead operational projects from initiation through completion, taking direct ownership of deliverables and outcomes.
• Drive data cleanup and data-quality initiatives to improve the accuracy and reliability of operational information.
• Identify and resolve operational bottlenecks, aging requests, and process gaps to enhance efficiency and performance.
• Create and distribute recurring Partner Operations reporting to keep stakeholders informed on key metrics and trends.
• Analyze operational trends and provide data-driven recommendations to leadership to improve processes and outcomes.
• Track and report on program health metrics, SLAs, adoption metrics, support activity, and other operational performance indicators.
• Gather reporting requirements from Partner leadership and translate them into actionable specifications for internal Tableau or BI teams.
• Serve as the business owner and quality assurance lead for reporting solutions, ensuring dashboards and tracking tools meet business needs.
• Maintain operational dashboards and tracking tools, ensuring they remain accurate, relevant, and user-friendly.
• Identify reporting gaps and recommend solutions across internal platforms, including Salesforce, Tableau, and AI-enabled tools.
• Build scalable project and portfolio-level visibility tools that support leadership decision-making.
• Drive accountability across cross-functional teams without direct authority by setting clear expectations and follow-through.
• Lead process improvement initiatives to streamline operations and reduce backlogs.
• Collaborate closely with Partner Operations, Revenue Operations, and other cross-functional teams to support SaaS and channel-related initiatives.
• Communicate effectively with executive stakeholders, providing concise updates and clear recommendations.
• Leverage AI tools, where applicable, to improve documentation, reporting, and analysis.

Essential Skills

• At least 5 years of experience in project management, program management, PMO, operations, or a closely related field.
• Proven experience building and managing project management frameworks, governance processes, and PMO best practices.
• Demonstrated ability to manage multiple concurrent initiatives, including risks, dependencies, milestones, and executive communications.
• Experience driving accountability across cross-functional teams without direct reporting authority.
• Advanced experience using internal project and portfolio management tools for project tracking, portfolio management, reporting, workflow management, and dashboard creation.
• Ability to build scalable project and portfolio-level visibility tools that support leadership oversight.
• Experience working with Salesforce, Tableau, Power BI, or similar reporting and business intelligence tools.
• Strong data analysis and reporting skills, with the ability to translate data into actionable business recommendations.
• Experience developing operational reporting, dashboards, and insights using platforms such as Salesforce, internal tools, or other BI solutions.
• Operational management experience, including leading data cleanup initiatives and improving business processes.
• Proven ability to identify process inefficiencies, resolve operational backlogs, and drive operational excellence.
• Ability to execute work directly rather than solely coordinating stakeholders, particularly in SaaS and channel operations contexts.
• Strong written and verbal communication skills, including experience influencing stakeholders across multiple business functions.
• Demonstrated success creating structure and driving execution in ambiguous, fast-paced environments.
• Ability to quickly learn new processes, systems, and business functions.

Additional Skills & Qualifications

• Experience supporting SaaS organizations and related operational models.
• in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations.
• Experience gathering Tableau reporting requirements and performing QA testing on dashboards and reports.
• Familiarity with AI tools and their application to documentation, reporting, and data analysis.
• Executive-level communication and stakeholder management experience.
• Proven track record in process improvement and business operations optimization.
• Interest in building and shaping PMO processes within a highly visible function.
• operations leadership and influence strategic decisions.

Work Environment

This role operates in a fully remote environment within the United States, with a schedule of Monday through Friday and a standard 40-hour workweek. The team culture is highly collaborative and cross-functional, offering frequent interaction with Partner Operations, Revenue Operations, and other stakeholders across the business. The environment is fast-paced with evolving priorities and strong business visibility, providing a mix of strategic project management and hands-on operational execution. You will balance independent project ownership with close team collaboration and will be expected to use your personal laptop to perform your work. The role offers exposure to SaaS-focused initiatives, modern reporting tools such as Salesforce and Tableau, and AI-enabled solutions, creating a dynamic and technology-driven setting.

This is a Contract position based out of Bellevue, WA.

The pay range for this position is $45.00 - $52.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.