Project Manager – Telecommunications / Contact Center Technology

Location: Remote

Employment Type: Contract / Contract-to-Hire

Industry: Telecommunications / Healthcare Technology

Overview

TEKsystems is seeking an experienced Project Manager with a background in telecommunications, contact center technologies, to lead large-scale technology initiatives. This individual will be responsible for managing end-to-end project delivery, coordinating cross-functional teams, maintaining project budgets, and ensuring successful client outcomes.

The ideal candidate will have experience leading CCaaS (Contact Center as a Service) deployments, UC (Unified Communications) initiatives, and telecommunications migrations from legacy phone systems to modern cloud-based platforms.

Top Skills

• Project Management (3+ years)
• Telecommunications / Contact Center Technology
• CCaaS Deployments (Talkdesk, Five9, Genesys, NICE, Amazon Connect, etc.)
• Unified Communications (UC) Migrations
• Healthcare Industry Experience
• Client-Facing Consulting Experience
• Budget Management & Project Planning
• Executive-Level Communication

Responsibilities

• Manage multiple telecommunications and contact center projects from initiation through completion.
• Coordinate internal teams, clients, vendors, and third-party partners to ensure successful project execution.
• Develop and maintain detailed project plans, schedules, budgets, and resource allocations.
• Track project milestones, deliverables, risks, and dependencies.
• Manage project scope, timelines, and costs while preventing scope creep.
• Facilitate project meetings and communicate status updates to stakeholders and leadership teams.
• Identify and mitigate project risks and escalate issues when necessary.
• Create and maintain project documentation, status reports, meeting agendas, and meeting minutes.
• Lead telecommunications modernization initiatives, including cloud contact center and Unified Communications deployments.
• Support business development efforts by assisting with proposals, Statements of Work (SOWs), RFPs, and RFIs.
• Measure project performance using project management methodologies and reporting tools.
• Build and maintain strong relationships with clients, stakeholders, and vendors.

Required Qualifications

• 3+ years of Project Management experience.
• 3+ years of client-facing consulting experience.
• 3+ years of healthcare industry experience, including project management, change management, or process improvement initiatives.
• Experience managing project budgets and financial tracking.
• Experience developing and responding to RFPs, RFIs, and Statements of Work.
• Strong leadership, conflict resolution, and decision-making skills.
• Exceptional organization, time management, and multitasking abilities.
• Excellent verbal, written, and presentation skills.
• Proficiency with Microsoft Project and other project management tools.

Preferred Qualifications

• Experience with Contact Center as a Service (CCaaS) platforms.
• Experience leading migrations from legacy or analog phone systems to cloud-based Unified Communications solutions.
• Strong understanding of telecommunications infrastructure, contact center operations, and voice technologies.
• Experience working with healthcare operations, healthcare applications, and IT infrastructure.
• PMP, CAPM, or similar project management certifications are a plus.

What We're Looking For

We are seeking a highly organized and client-focused Project Manager who can lead complex technology projects, manage multiple priorities simultaneously, and drive successful outcomes for both clients and internal teams. The ideal candidate combines strong telecommunications knowledge with exceptional project leadership and stakeholder management skills.

Interested candidates should apply with an updated resume highlighting telecommunications, CCaaS, Unified Communications, contact center technology, and project management experience.

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $55.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.