Program Manager (Cloud Operations)

Job Summary

We need an exceptional Program Manager with strong technology focus who is passionate about exceeding customer expectations and managing the lifecycle of multiple cross-functional programs. We are looking for individuals that are excited to learn new and rapidly innovating technologies, embrace processes, and have an eye for detail. Experience in any of the three global cloud marketplace leaders, AWS, Azure, and Google would be ideal.

This position requires a self-starter with a unique blend of program management, hands-on technical delivery who embraces operational excellence, with experience in cloud products and/or large-scale SaaS, subscription-based selling.

Marketplaces offered by AWS, Azure and Google are revolutionizing discovery, procurement, and fulfillment of digital software and services. This enables customers to innovate faster, by simplifying and accelerating historically slow processes. We are making it easy to rapidly move customer workloads into these platforms leveraging NetApp’s Cloud products. For some of our customers, it is their first foray into the world of Cloud, and we want it to be a painless experience.
 

Responsibilities

What does it take to be a Program Manager in Cloud Business Operations at NetApp?

• While we expect all team members in Business Operations to wear several hats, one of your primary responsibilities will be to own oversight of the three major marketplaces and help build and scale NetApp’s offerings within.
• Specific to the marketplaces, you will own access controls, compliance, integration and private offer management and you will focus on program prioritization, simplification, and cross-team coordination to accelerate innovation and speed delivery to our NetApp sellers and partners.
• In addition to marketplace responsibilities, you will be helping with other Cloud projects or programs as they arise. These projects can span multiple disciplines and could involve working within our product organization, finance, procurement, etc. 

Job Requirements

• Experience defining programs and implementing them across a team focused on delivering projects that meet rapidly evolving business needs, including re-evaluating current processes and making recommendations for efficiencies.
• Experience with cloud and subscription selling and management would be beneficial but not a requirement.
• Collaborative personality; comfortable working across many functions and teams including product management and sales.
• Proactive, clear and concise communicator.
• Comfort with maintaining policies and setting expectations appropriately with those requesting changes to products other offers within the marketplaces.
• Enjoys working autonomously and with limited direction, but able to identify and manage escalations to senior team members as required.
• Ability to think clearly, analyze quantitatively, problem-solve, scope business requirements manage risks appropriately and effectively.
• Entrepreneurial spirit with record of accomplishment for delivering results in fast-moving environments.
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.
• Exposure and an understanding of any of the three major marketplace is highly desirable (AWS, Azure, Google).

Education

• 5+ years of experience.
• Bachelor's Degree, Computer Science or Engineering realted preferred.