Professional Services Engineer (Remote, US)

 Published 20 days ago
    
 United States
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What you can expect working with us:


You will rewrite a massive industry with 10000s of businesses

You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world. We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people.


You will likely determine the fate of our company.

You will likely determine the fate of our company. As one of Supermove's Professional Services Engineers, you will scale our product to thousands of companies. You have big upside if we execute well, and we can't do this without you.


You will work with a smart and action-oriented team.

At Supermove, we are trying to do what's nearly impossible – to create an enduring and iconic company. We are relentless and ambitious with all of our goals. We move extremely quickly, and prefer to iterate rather than deliberate. We always operate with full trust and transparency, knowing that our top priority is to achieve our vision to the best of our ability.


As a part of our Customer Success team, you will help moving companies build reports that surface insights to help them earn more revenue and become more efficient. You will find gaps in their operations using data and help them level up. The CS team consists of exceptional customer leads who partner closely with the largest and most successful moving companies in the United States to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success.

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Quick facts:
  • We closed our series A round in 2022 raising $18M led by a16z - read more about it here.
  • We are a 35 person team of Pinterest, Asana, Google, and Uber alums.
  • We close new customers every week and we work with some of the largest companies in our industry
  • We handle millions of dollars of moves each month and we're on track to 2-3x in a single year.


Required:
  • You truly believe in our vision
  • 2+ years of experience in a customer-facing technical role
  • Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
  • Proficiency with SQL & Excel, general tech / data saviness


What we expect from you:
  • Master knowledge about our product in order to provide optimal solutions based on customer needs
  • Build custom reporting for customers using SQL (2-4 years of experience required). 
  • Knowledge of APIs and restful endpoints
  • Work with product & engineering teams to develop solutions to customer reporting use cases in product. Provide detailed specifications for proposed solutions.
  • Analyze, troubleshoot, and proactively drive forward solutions with customers


Traits we look for:
  • Incredibly curious and empathetic.
  • You understand that change is the only constant in a startup, and you embrace it.
  • Articulate and well accustomed to a technical role including direct work experience involving building SQL reports


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Benefits:

Market comp, medical, vision, dental.

Remote work environment.


Timeline:

We move quickly, with a simple three step process.

Case study, Zoom screen, and then a three hour virtual onsite interview with the Customer Success Leadership Team + CTO.

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