Product Analyst

The Product Analyst supports the Product Director across a range of initiatives, with a focus on usage reporting, data-driven insights, and product delivery for Vault. The Product Analyst owns usage analysis across Vault’s partner school white-label sites and content library, and helps modernize how Vault measures and reports performance by applying AI and other external tools to automate analysis. The role also serves as a key liaison between business stakeholders and the development team, managing work in JIRA from ticket creation through completion so priorities are delivered on time.

Usage Reporting & Analytics

• Build and maintain usage reporting across Vault’s partner school white-label sites, providing clear visibility into engagement and adoption by school.
• Track and report on usage across all Vault content to identify top performers, trends, gaps, and opportunities.
• Develop recurring dashboards and reports for internal teams, leadership, and partner-facing needs.
• Translate data into actionable insights and recommendations that inform product and content decisions.

Measurement & Automation

• Identify opportunities to streamline and automate usage analysis using AI and other external tools.
• Define and standardize key metrics and reporting methodologies to ensure consistency and accuracy.
• Evaluate and recommend new analytics tools and approaches that improve efficiency and depth of insight.

Product Delivery & JIRA Management

• Create well-defined JIRA tickets with clear requirements, acceptance criteria, and priorities.
• Manage tickets through the full lifecycle to completion, tracking status and proactively flagging risks or delays.
• Serve as the liaison between the business and development teams, ensuring requirements are understood and work is completed on time.
• Support backlog grooming, sprint planning, and prioritization in partnership with the Product Director.

Collaboration & Communication

• Collaborate closely with product, content, engineering, sales, and partner success teams.
• Present findings and recommendations to audiences at all levels, from organizational peers to executives.
• Support the Product Director on additional initiatives and special projects as needed.
• Perform other duties as assigned.

• Delivers accurate, timely usage reporting that stakeholders rely on to understand engagement and adoption.
• Produces insights and recommendations that measurably inform product and content decisions.
• Consistently reduces manual effort in analysis through automation and improved tools.
• JIRA work is well-defined and moves to completion on schedule, with risks surfaced early.
• Trusted by the business and development teams as a clear, reliable liaison.
• Communicates findings clearly and concisely to audiences from peers to executives.

Required Qualifications

• Bachelor’s degree in business, analytics, information systems, or a related field, or equivalent practical experience.
• 3+ years of experience in an analytics, product, or business analyst role.
• Hands-on experience with JIRA, including ticket creation, workflow management, and tracking work to completion.
• Proficiency with Excel/Google Sheets and data visualization or reporting tools.
• Strong analytical skills with the ability to turn data into clear, compelling insights.
• Familiarity with AI tools and an interest in applying them to automate and scale analysis.
• Experience collaborating within a product group and presenting findings at various levels, including organizational peers and executives.
• Excellent organization, communication, and follow-through skills.

Preferred Qualifications

• Experience with Google Analytics 4 (GA4), including reporting and event-based tracking.
• Prior experience with product analytics and product planning frameworks (e.g., OKRs, RICE, roadmapping).
• Experience with SaaS, EdTech, or multi-tenant/white-label platforms.
• Exposure to SQL, Looker Studio, or similar BI tools.