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Define and lead the end-to-end experience strategy for agentic AI systems, focusing on human-agent interaction patterns and complex enterprise workflows. Collaborate with cross-functional teams to translate AI capabilities into intuitive, responsible, and valuable user experiences.
About the Role
We are looking for a Principal UX Designer to define and lead the experience strategy for BMC’s Agentic Experience initiative. This is a hands-on leadership role at the intersection of enterprise UX, AI and agentic systems, and product innovation. You will design how people understand, direct, collaborate with, supervise, and trust autonomous and semi-autonomous agents across complex workflows. You will partner with product, engineering, AI, research, and domain experts to translate agentic AI capabilities into clear, responsible, and valuable experiences for customers operating mission-critical systems.
Key Responsibilities
Agentic Experience Design (core focus)
● Define the end-to-end cross-product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes.
● Design human-agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users.
● Create experiences for single-agent and multi-agent workflows across conversational, visual, and workflow-based interfaces.
● Design appropriate human-in-the-loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high-impact actions.
● Translate complex AI capabilities, constraints, and failure modes into intuitive enterprise experiences that build trust and support informed decision-making.
Experience Strategy, Research & Validation
● Shape the experience vision, principles, journeys, and interaction model for BMC’s agentic AI ecosystem.
● Lead discovery with customers, users, product teams, and domain experts to identify high-value agentic use cases and unmet needs.
● Prototype and test AI workflows, agent behaviours, trust cues, and interaction patterns through iterative research and usability evaluation.
● Define experience success measures for task completion, comprehension, trust, adoption, efficiency, and responsible use.
● Use qualitative and quantitative evidence to influence product direction and prioritize improvements.
Design Leadership & Collaboration
● Partner with product managers, AI engineers, architects, researchers, product designers, content designers, and domain specialists from concept through production.
● Facilitate cross-functional workshops to align use cases, system capabilities, user needs, risks, and experience outcomes.
● Establish reusable agentic UX patterns, standards, and guidance that scale across products while maintaining consistency and accessibility.
● Provide design direction, critique, and mentorship, raising craft quality and strengthening AI experience design practices across the organization.
● Communicate experience strategy, design rationale, risks, and trade-offs clearly to senior leaders and technical and non-technical stakeholders.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $175,800 - $293,000
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