Pharma Account Manager

U.P.PRO is looking for an experienced Pharma Account Manager to take ownership of one of our key global customer relationships and support its continued growth across Europe and Israel.

This is a highly customer-facing role for someone who knows how to build trust, navigate complex global organizations, and turn customer needs and feedback into action.

You will act as the bridge between the customer and U.P.PRO’s internal teams, ensuring expectations are understood, challenges are addressed, commitments are delivered, and opportunities for further collaboration are identified.

What you'll be doing

• Own and develop the relationship with a key global Pharma customer across multiple sites and countries.
• Serve as the main point of contact for key customer stakeholders, building strong and trusted long-term relationships.
• Understand customer expectations and translate them into clear priorities and actions across U.P.PRO.
• Lead customer governance, including QBRs, performance reviews, KPIs, risks and action plans.
• Manage escalations and customer concerns, coordinating the relevant internal teams and driving issues through to resolution.
• Work closely with Operations, Finance and other internal stakeholders to ensure alignment and continuous improvement.
• Identify opportunities to expand our activity within the existing account and support new business opportunities.
• Regularly visit customer sites across Europe and Israel to maintain strong relationships and stay close to the business.

Requirements

What we're looking for

• Proven experience in Account Management, Customer Success or a similar customer-facing role within a complex B2B environment.
• Strong background in Supply Chain, Procurement or Operations; MRO experience is a significant advantage.
• Experience working with customers in the pharmaceutical industry is highly preferred.
• Experience managing relationships with large, international or multi-site customers.
• Strong ability to influence and drive action across teams without direct managerial authority.
• Excellent communication and relationship-building skills, with a genuine customer-oriented and service-minded approach.
• Ability to handle escalations professionally, balance customer expectations with business realities, and build credibility on both sides.
• Fluent English; additional European languages are an advantage.
• Comfortable working independently in an international environment and travelling regularly across Europe.

The person we're looking for

You are someone customers naturally trust. You listen, understand both sides, and know how to move things forward without relying on hierarchy.

You genuinely care about customer success, but you also understand operations and business realities. When something goes wrong, your instinct is to take ownership, bring the right people together and make sure it gets resolved.

You are experienced enough to bring credibility to the table, but still hungry to build, improve and grow.

If this sounds like you, we’d be happy to hear from you.