People & Culture Officer

Job Summary 

The People & Culture (P&C) Officer provides professional-level P&C services for the Strengthening Infectious Disease Detection Systems (STRIDES) Activity in Guatemala. Under the Project Manager's leadership, the position supports staff and managers across recruitment, employee relations, performance management, benefits, and compliance with internal policies and local labor laws. This role works closely with managers to ensure consistent policy application, contributes to process improvements, and receives guidance and orientation from P&C Headquarters (HQ) staff. 

Accountabilities 

• Manages recruitment processes from requisition approval to hiring. 

• Continuously updates the local onboarding program and supports staff during the probation period. 

• Manages recruitment, negotiations, and operational follow-up for all project consultants.  

• Provides accurate, consistent, timely, and well-reasoned guidance to employees and managers on policy interpretation, application, and routine employment matters, consulting senior P&C staff when appropriate. 

• Establishes effective processes to manage goal-setting and performance reviews, ensuring that feedback and regular appraisals are conducted by supervisors throughout the year. 

• Advises Program Manager and Project Director when performance challenges are detected and provides a course of action. 

• Supports project management in conflict resolution, acting as an empathetic mediator to resolve conflicts according to FHI 360 internal procedures. 

• Coordinates learning and development activities, identifying professional growth opportunities for staff. 

• Ensures compliance with labor laws and FHI 360 policies, informing project management about risks, requirements, and procedures ahead of time. 

• Prepares HR and administrative documentation that meets organizational quality standards with minimal revision. 

• Maintains HRIS data integrity and generates standard HR reports. 

• Supports core project operational tasks as needed.  

Applied Knowledge & Skills 

• Strong knowledge of local labor law and HR best practices. 

• Ability to provide policy guidance and resolve employee concerns. 

• Proficiency with HRIS systems and reporting tools. 

• Strong analytical and professional judgment, with the ability to identify information gaps, evaluate available information, and develop well-supported recommendations. 

• Demonstrated ability to prepare clear, accurate, and high-quality HR documentation, reports, and communications. 

• Strong interpersonal and conflict resolution skills. 

• Fluent in Spanish and proficient in English

Education & Experience 

• Bachelor's degree in Human Resources, Business Administration, Industrial Psychology, Organizational Development, Public Administration, or another HR related field required. 

• Minimum of five (5) years of progressively responsible professional experience in Human Resources or People & Culture, including independent responsibility for recruitment, employee relations, policy interpretation, performance management, and labor law compliance. 

• Experience supporting complex, fast-paced project operations with a high degree of independence is strongly preferred. 

Typical Physical Demands:  

• Typical office environment.  

• Ability to work extended periods at a computer.  

• Ability to sit, stand, and move for extended periods, including occasional movement during activity support or field verification.  

Technology to be Used:  

• Proficient use of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and Workday is required to effectively manage People & Culture operations, cloud documentation, and internal workflows. 

• Systems for financial tracking, procurement management, and document management, as required.  

• Standard office equipment and mobile communication tools.  

Travel Requirements 

• Limited domestic travel may be required to support project activities, meetings, logistical coordination, or administrative follow-up.  

The expected hiring salary range for this role is GTQ 170,000 - 230,000 annually for basic salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget.  For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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