Payer Program Manager

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

As part of the Payer Customer Success team, the Payer Program Manager will partner closely with the Customer Experience, Implementation, Product, and Technical Customer Care teams to lead the design and delivery of EVV training and adoption programs that will help to accelerate provider onboarding, increase product adoption and usage throughout the customer lifecycle, and minimize customer churn in new and existing payer markets.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree preferred 
• 3+ years experience in training program development and management
• Strong ability to lead and influence without authority and build consensus through exceptional communication, collaboration, and relationship building skills.
• Strong knowledge of training industry concepts such as Instructional Design, virtual classroom facilitation, and training effectiveness and outcomes measurement
• Strong and engaging communication and presentation skills with experience training customers on software or technology.
• Ability to manage multiple priorities, deadlines, and complex workflows
• Data analysis and problem-solving abilities to identify trends and make informed decisions
• Experience working in a high-growth, B2B SaaS company
• Healthcare Tech experience preferred
• Ability to take complex topics and make them simple and digestible
• Excellent oral presentation skills, interpersonal communication, and writing skills
• Self-sufficient, self-starter with proven success taking ownership of training projects
• Demonstrates ability to be flexible, transparent, and team-oriented in a fast-growing environment
• Strong people management skills and experience with the ability to operate cross-functionally to deliver on key business objectives
• Strong empathy for customers and passion for revenue and growth

The base salary range for this US-based, full-time, and exempt position is $81,000 - $94,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.