Outreach Coordinator

Lincoln Prairie Behavioral Health Center is a 97-bed facility located in Springfield, Illinois. We are dedicated to providing youth with compassionate mental health treatment that encourages self-responsibility and personal growth. We are the only facility of our kind in Central Illinois! We provide psychiatric treatment to children and adolescents that present with a broad range of psychiatric and behavioral disorders. A clinically skilled multidisciplinary team works to partner with the youth and family to accomplish their goals in a supportive and therapeutic environment.

The Marketing Outreach Coordinator supports a positive, healing, and family-centered environment for patients and their families throughout the inpatient stay, from admission through discharge. This role serves as a liaison between patients, families, and clinical/administrative staff, helping to identify and resolve concerns, gather feedback, and promote engagement with age-appropriate, therapeutic, and recovery-supportive activities. The coordinator plays a key role in rounding on units, supporting family communication, tracking satisfaction data, and partnering with clinical leadership to strengthen the overall patient and family experience in a manner sensitive to the needs of children and adolescents receiving behavioral health treatment. The coordinator also supports digital and print marketing efforts that raise awareness of the hospital's services while upholding all patient privacy and ethical marketing standards.

Duties and Responsibilities:

• Serve as a point of contact for patients and families to voice questions, concerns, or grievances, and coordinate timely follow-up with the appropriate clinical or administrative team.

• Collect, track, and report patient/family satisfaction data (e.g., surveys, rounding logs, comment cards) and identify trends for leadership review.

• Support communication between families and the care team, including facilitating family updates, coordinating family therapy visit logistics, and relaying non-clinical information appropriately.

• Partner with Risk Management and Clinical Leadership on service recovery for escalated concerns or grievances.

• Assist in the development and distribution of patient/family educational materials, welcome packets, and unit informational resources.

• Support discharge experience by coordinating non-clinical logistics and gathering feedback on the overall stay.

• Help plan and support hospital events, holiday programming, and recognition activities that enhance the patient and family experience.

• Develop and maintain relationships with referral sources, including school counselors, pediatricians, primary care providers, therapists, psychiatrists, emergency departments, urgent care centers, law enforcement, juvenile courts, and social service agencies.
• Track outreach activity, referral trends.

• Represent the hospital at community events, conferences, and professional association meetings to build brand awareness and professional networks.

• Monitor local behavioral health trends, competitor programs, and community needs to identify new outreach opportunities.

• Support internal communication between clinical, admissions, and marketing teams regarding referral source feedback and program updates.

• Ensure all outreach activities and materials comply with HIPAA, EMTALA, The Joint Commission standards, and applicable state/federal healthcare marketing regulations.

• Maintain up-to-date knowledge of the hospital's programs, admission criteria, insurance/payer relationships, and bed availability process.

• Assist with crisis or high-need referral coordination during business hours as needed.

Benefit & Rewards Highlights

• Challenging and rewarding work environment 
• Competitive Compensation & Generous Paid Time Off 
• Excellent Medical, Dental, Vision and Prescription Drug Plans 
• 401(K) with company match and discounted stock plan 
• SoFi Student Loan Refinancing Program 
• Tuition savings
• Career development opportunities within UHS and its 300+ Subsidiaries! 
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

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Requirements:

• Experience in health care business development/marketing environment with measurable business development results, and a knowledge of psychiatric and chemical dependency treatment principles, preferred.

• Effective oral and written communication skills.

• Experience in account management, problem solving and cold calling is preferred

• Education: Associates degree required; Bachelors degree preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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