Operations & Office Manager

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence.

🌟 About our Client:
A public adjusting firm that helps residential and commercial property owners navigate and maximize insurance claims related to fire, water, roof, flood, storm, and environmental damage. The company advocates exclusively on behalf of policyholders, guiding them through documentation, negotiation, and final settlement. The team brings decades of combined experience in real estate and insurance claims advocacy.

✍ Short Description:
We're looking for an Operations Manager to become the operational backbone of the business, someone who takes full ownership of the systems, processes, and daily execution that keep the company running. This is a senior-level role for a candidate who moves beyond executing assigned tasks to proactively identifying what needs to be done, building and enforcing SOPs, and driving accountability across the team. The ideal candidate becomes a true operational partner to the owner, freeing him to focus on growth, hiring, and business development.

🌎 Location: 100% Remote (LATAM only)
🗣 Language Requirements: Advanced English (C1+)
⏰ Schedule: Full-time, aligned with EST
😀 Start Date: ASAP

💰 Compensation & Benefits:
Competitive salary in USD
Remote-first flexibility. Work from anywhere.

💼 Responsibilities:

• Own day-to-day business operations, working directly with the owner to identify priorities and drive execution without needing reminders.

• Build, document, and enforce SOPs across the organization to bring structure, accountability, and scalability.

• Manage and continuously improve administrative workflows, including CRM administration.

• Proactively identify inefficiencies and implement solutions before being asked.

• Support light bookkeeping tasks and coordinate with existing financial processes as needed.

• Answer inbound calls professionally and represent the company with confidence to clients.

💡 Qualifications:

• 2+ years of experience in Operations Management, Office Management, Business Operations, Administrative Management, or a related field, with a track record of owning process and structure rather than just executing tasks.

• Experience with CRM platforms; familiarity with GoHighLevel is a plus.

• Experience with QuickBooks or similar bookkeeping/accounting tools is a plus.

• Comfortable using AI tools (e.g., ChatGPT, Claude) and quick to learn new software.

• Familiarity with call and communication platforms such as CallRail and Dialpad is a plus.

• Confident, natural verbal communication in English; comfortable handling inbound phone calls.

• Highly proactive and process oriented, with demonstrated initiative and follow through without needing supervision.

📩 If you meet the experience outlined above, we'd love to hear from you.