New Patient Scheduling Specialist

Be the first voice a new patient hears — and the reason they show up.

HIP is looking for a New Patient Scheduling Specialist to drive new patient volume by consistently engaging warm leads through calls, texts, and emails. Your primary responsibility is scheduling high-quality appointments on the practice's calendar, ensuring a seamless, world-class experience for every patient and partner. Every interaction — outbound or inbound — is an opportunity to secure a new orthodontic or dental patient.

The ideal candidate brings an "assume the sale" mentality, works diligently to meet and exceed goals, and holds themselves to the highest standard of service and partner satisfaction.

WHAT YOU'LL DO

• Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments
• Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities
• Handle inbound calls from potential patients, providing information and addressing their needs.
• Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
• Manage and oversee multiple practice pipelines using HighLevel, ensuring leads are nurtured and progressed according to established guidelines.
• Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates.
• Schedule high-quality leads onto the practice's calendar, ensuring appointments are well-coordinated and aligned with practice availability.
• Foster and maintain a professional, productive relationship with the primary contact at each assigned practice.
• Report all set appointments at the end of each day to ensure accurate tracking and communication with the team.
• Provide real-time feedback on concerns or obstacles encountered with accounts, escalating to the appropriate department as needed.
• Participate in daily team meetings, contributing insights and updates to improve team performance.

WHO WE'RE LOOKING FOR

• You have proven experience in a high-volume outbound calling or sales role, ideally within healthcare.
• You engage and build rapport easily with potential patients and partners, in both English and Spanish.
• You're highly organized and can manage multiple tasks, leads, and pipelines simultaneously.
• You're self-motivated and follow a structured daily workflow with minimal supervision.
• You're meticulous about detail, ensuring accurate record-keeping and thorough follow-up on every lead.
• You're committed to delivering a world-class experience for partners and patients, and you focus on exceeding expectations.
• You spot problems early and escalate concerns or blocks proactively, with a solutions-first mindset.
• You manage your time effectively, prioritizing tasks across a high volume of daily leads.
• You collaborate well with teammates and other departments, contributing to daily meetings and overall team success.

WHAT YOU NEED TO HAVE

• Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
• Bilingual (English/Spanish).
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple pipelines simultaneously.
• Proficiency with CRM systems, particularly HighLevel, and communication tools such as email, text messaging, and phone systems.
• Ability to work a structured daily workflow with minimal supervision.
• Reliable high-speed internet and a dedicated, distraction-free remote workspace.

BENEFITS

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
• Remote position (You MUST be located in the US.)

SCHEDULE

• 8 am- 5 pm (MST)
  
• Training may be conducted 8 am - 5 pm CST (first 30 days)
• Monday to Friday

COMPENSATION

• $42,000- $50,000 Base Salary
• Commission with an earning potential of approximately $5,000/annually
• Total OTE (On Target Earnings) $47,500-$55,000