Member Experience Representative (Part-Time)

About GroupHEALTH   

At GroupHEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.  

Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.  

About the Role

As a Member Experience Representative, you will interact with our Plan Members and their chosen dental and paramedical healthcare providers via phone, email and online chat in a call center setting. You are working in a remote environment, reporting into a Supervisor, Member Experience. You will create engaging and efficient customer experiences primarily discussing the details of the benefits plan coverage and the status of their claim submissions. This is a part-time, remote opportunity, with shifts during our operating hours of Monday-Friday, 8am-8pm EST.

What To Expect

In your first month you will go through training in a virtual environment going through all the process, products and procedures necessary to be a subject matter expert in your new role.

What You'll Do

• You understand the importance of delivering a positive customer experience being an advocate for the customer. 
• You are a multi-tasker who also manages your workload effectively.
• You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.
• You are a positive role model who supports the needs of the business in the presence of your peers, and our clients.
• You contribute to solutions and add to the team functions.
• You provide elevated support for all client inquiries.

What We're Looking For

• You are an excellent communicator, in a corporate setting.
• You are a strong listener and a team player.
• You work to understand the customer's problem and can provide an appropriate resolution as needed.
• You are tech savvy and can use the designated software at an advanced level.
• You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.
• You have participated in an employee group benefits plan as a plan member at a prior employer
• Bonus if you are bilingual French speaking (written and verbal communication is an asset)

Critical Competencies  

You will succeed in this role if you are:  

• Client Centric – You prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude.
• An Effective Communicator – You communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy.
• Able to Embrace Change – You thrive in a dynamic environment, adapt quickly, and use challenges as opportunities for growth.

• Organized – You plan, prioritize, and manage your time effectively to meet deadlines.

• A Team Player – You collaborate, value diverse perspectives, and focus on shared success. 

Compensation

At the time of this posting, the estimated hourly rate for this position is $20.00-$25.00 per hour. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training.

Why Join Us 

• Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
• A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive

Accommodation and Inclusion 

GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with GroupHEALTH, we’d love to hear from you. Click Apply to submit your application.