Medical Billing Associate

Position Summary: 

MDpanel is seeking a detail-oriented and proactive Billing Associate to join our Operations team. This role is responsible for reviewing medical-legal reports and supporting documentation, identifying discrepancies, resolving operational issues, and ensuring cases are complete and ready to move through the billing process accurately and timely.

Reporting to the Billing Manager, the Billing Associate works closely with physicians and cross-functional teams to support report quality, manage workflow exceptions, maintain accurate documentation, and ensure consistent processing across billing operations. This position requires strong attention to detail, sound judgment, and the ability to manage multiple priorities while supporting compliance, operational efficiency, and a positive client experience.

Essential Duties and Responsibilities:  

• Review medical-legal reports and supporting documentation to ensure report completeness, accuracy, and readiness for downstream operational workflows.
• Identify, investigate, and resolve operational issues that could impact report processing, billing workflows, or timely case completion.
• Coordinate with physicians and cross-functional teams to resolve report deficiencies, obtain missing information, and facilitate timely report submission.
• Monitor and prioritize work queues to ensure service level agreements (SLAs), regulatory deadlines, internal key performance indicators (KPIs), and departmental priorities are consistently achieved.
• Maintain accurate documentation of operational activities, case status, and required follow-up actions.
• Escalate workflow issues, system limitations, operational risks, and process exceptions to leadership as appropriate.
• Support standardized operational workflows and adhere to established policies, procedures, and best practices.
• Adapt to evolving workflows, technology enhancements, and operational priorities as MDpanel continues transitioning to a standardized operating model.
• Provide exceptional internal and external customer service through professional, timely, and effective communication.
• Participate in cross-training across billing functions and provide operational coverage based on business needs, staffing requirements, and departmental priorities.
• Assist with special projects, workflow improvements, testing, and operational initiatives that support continuous process improvement and organizational objectives.

Qualifications and Preferred Skills: 

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in healthcare administration, medical records, medical billing, workers' compensation, or a related administrative environment.
• Strong attention to detail with the ability to identify discrepancies and maintain a high level of accuracy.
• Excellent organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office and the ability to quickly learn new software applications.
• Ability to work independently while collaborating effectively within a team environment.

Nice to have:

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field.
• Experience with workers' compensation and medical-legal report processing.
• Experience reviewing medical documentation or physician reports.
• Knowledge of California medical-legal billing requirements and regulatory compliance.
• Experience working with electronic medical records (EMR), billing systems, or document management platforms.

Work Setting:

• Remote work environment
• Must be willing to work occasional weekends and holidays as needed to support business operations
• Available shift options include:
• • Monday-Friday | 8:00 AM – 5:00 PM
  • Monday-Friday | 2:30 PM – 11:30PM
  • Saturday-Sunday | 7:00 AM – 3:30 PM

Additional Information:

The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity.  Please note that we are unable to provide sponsorship assistance currently.  All applicants must have a valid work authorization for the country in which they are applying.

Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.

MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process, please contact hr@mdpanel.com

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