Temporary Data Entry Specialist

Overview

The Data Entry Specialist plays a critical role in ensuring the accuracy, integrity, and timely processing of participant information within PlanSmart. This position is responsible for reviewing, interpreting, and processing participant documentation across multiple operational queues while maintaining strict adherence to quality standards, compliance requirements, and service level expectations.
 

Successful Data Entry Specialists are highly detail-oriented individuals who thrive in a fast-paced production environment. They possess strong analytical and organizational skills, can accurately extract data from a variety of document types, and are committed to maintaining confidentiality when handling sensitive participant information. This role requires the ability to consistently meet productivity and accuracy standards while supporting audit readiness and operational excellence.

Job Responsibilities

• Process participant documentation through multiple operational work queues, including Scan Queue, Data Entry Element Queue, Fax Queue, Returned Mail Queue, Manual Audits, Gatekeeping Queue, and CAM Queue.

• Review, interpret, and validate participant documentation, including identification records, tax documents, forms, and verification materials.

• Accurately extract and enter required data elements into PlanSmart and related systems.

• Ensure all transactions meet established quality, compliance, and processing standards.

• Identify, research, and escalate discrepancies, incomplete documentation, or processing exceptions.

• Maintain data accuracy and integrity while processing high volumes of participant records.

• Support audit readiness through thorough and accurate documentation practices.

• Adhere to established service level agreements and processing turnaround requirements.

• Manage workload effectively while balancing competing priorities and deadlines.

• Follow all company policies and procedures related to data privacy, confidentiality, and information security.

• Collaborate with team members and leadership to resolve processing issues and improve operational efficiency.

• Meet and/or exceed productivity, accuracy, and quality performance expectations.

Required Experience

• High school diploma or equivalent required.

• 1+ years of data entry, document processing, administrative support, or related experience.

• Experience working in production-based or high-volume processing environments preferred.

• Experience handling confidential or sensitive information preferred.

• Strong computer proficiency and experience navigating multiple systems simultaneously.

• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

• Experience reviewing and interpreting documents for accuracy and completeness.

• Ability to work independently while maintaining consistent productivity and quality standards.

To Be Successful, You Will Need the Following Skills

• Exceptional attention to detail and commitment to accuracy.

• Strong data entry skills with the ability to process information efficiently and accurately.

• Ability to interpret scanned images and extract required information from various document types.

• Strong organizational and time management skills.

• Ability to work effectively in a high-volume, deadline-driven environment.

• Analytical thinking and problem-solving skills to identify inconsistencies or missing information.

• Ability to apply processing guidelines, business rules, and compliance requirements consistently.

• Strong written and verbal communication skills.

• Ability to adapt quickly to changing priorities, processes, and business needs.

• Demonstrated accountability for quality, productivity, and overall performance.

• Ability to maintain focus and accuracy during repetitive processing tasks.

• Familiarity with PlanSmart or similar data management systems preferred.

• Strong understanding of confidentiality standards and secure handling of sensitive personal information.

• Ability to research issues, make appropriate processing decisions, and escalate exceptions when necessary.

• Commitment to maintaining a minimum accuracy standard of 99%.

Work Conditions

• Fast-paced, production-based work environment with high volumes of document review and data entry activities.

• Performance measured through productivity, quality, accuracy, timeliness, and compliance metrics.

• Standard operational queues are expected to be processed within established service level agreements, including a three-business-day turnaround for standard queues.

• CAM Queue determinations must be completed within 30 calendar days.

• Requires prolonged periods of computer usage, document review, and data entry.

• Regular handling of highly sensitive participant information, including Social Security Numbers, tax documents, names, addresses, and other personally identifiable information.

• Strict adherence to data privacy, confidentiality, and security requirements is required at all times.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

35,360.00 USD

Maximum :

35,360.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.