Data Entry Support - Remote

·         System Configuration

o   Follow-up Worklist – Per organization for worklist setup (e.g., reasons for follow-up, group creation, adding users, adding status outlines, adding follow-up letters).

o   Order Building – Per organization for non-medication ordering (e.g., building/creating orders, adding to applicable organizations, creating order sets/groups).

o   Lab Orders (In-House and Outside) – For any additional lab needed, build order for each organization.

o   Flowsheets – For any additional flowsheet modifications, update permissions and groupings.

o   Template Permissions – As requested, add permissions to templates.

o   Template  Updates – Perform manual review of environments to note differences between the configured templates.  Provide findings to the EHR Team.  As requested, make updates to the template configuration.

o   ProDash Configuration – Per organization for ProDash setup (e.g., provider access).  Development underway, more information pending.

o   Billing Template – Using provided outline, create billing template on each existing template and validate conditional logic.

·         System Support

o   Post system updates, perform system validation testing using provided script.  Share findings with EHR Team.

o   Monitor end user support channels.  Provide end user support based on provided script and common issue resolutions.  Communicate with EHR Team when support is needed beyond script.

·         User Management

o   As received, complete updates to end user accounts (e.g., adding end date for users no longer needing access, updating locations, adding user roles, updating last name).  Notify EHR Team if account is not located.

·         User Role Validation

o   Testing of user roles as new features or changes are implemented which could impact the user role.  Report replaced findings.

o   Testing of user roles per new/copied environment to ensure accuracy.

·         Training Support

o   Format the Scribe documentation to become more human-readable.

o   Create training videos and other materials based on a provided script / guidance.

o   Using instructions, process EHR Training registration requests by verifying access setup in respective environment(s).  Notify EHR Team of inaccuracies.

·         Medication

o   Configuration

§  Drug Item Master – Select each site for each drug item.

§  Medical Formulary – Select each site and apply the individual drug items to the formulary.

§  Order Checks – Per provided instructions, create order checks for each site.

§  Order Management (Orderable Item, Order Group, Order Set) – Per provided instructions, complete medication building of the orderable item per site.  For specific orderable items, add respective Regional Medical Director per site.  Repeat process for order group and order set builds.

o   Implementation

§  Transfer applicable lots from regional/central pharmacy to each site ahead of their go-live.

§  Set initial inventory by lot at each site prior to the site go-live.

§  As requested, manually adjust inventory amounts from final current system count to future system.

o   Maintenance

§  As requested, complete new drug building at all applicable sites per each environment.

§  As requested, complete updates to drug items at all applicable sites per environment.