Managing Editor & Content Operations Lead (Remote)

ABOUT THINKINK

THINKINK is a specialist B2B communications agency serving technology companies across aviation, travel, loyalty, payments, retail, marketing technology, and sustainability. We turn complex ideas into clear communications that strengthen market positioning and support commercial results. Our work spans strategy, PR, research, thought leadership, content, digital marketing, branding, and design.

CONTENT AT THINKINK

Our content makes complex business and technology topics accessible to professional audiences. Assignments range from thought leadership on airline distribution and travel payments to research reports, executive perspectives, and B2B campaigns. Some support PR and earned media; others support websites, lead generation, and sales enablement. Each requires sound editorial judgment and an understanding of its audience and commercial purpose.

We're looking for someone who can own both editorial quality and the processes behind exceptional content.

THE ROLE

This is a senior, hands-on editorial leadership and content operations role. You'll be THINKINK's primary editorial authority and manage content production across multiple client accounts.

You'll ensure content is strategically relevant, accurate, well-written, and consistent with client requirements. You'll oversee production from briefing and writing through editing, review, approval, and delivery.

You should be comfortable substantially editing research reports, briefing writers, reviewing thought leadership with account managers, and managing concurrent projects. You'll provide direct, constructive feedback, create structure, and keep deadlines on track.

While you'll write when needed, this is not primarily a writing role. Your focus is editorial quality and efficient, consistent, timely production.

Four things are essential:

1. B2B travel technology experience. You must have directly developed and edited business-focused content for companies in the travel technology ecosystem, including platforms and providers supporting aviation, travel distribution, payments, loyalty, or travel commerce. Consumer travel marketing, hospitality, tourism, or destination promotion alone is insufficient.

You must have written and edited content in at least three of these sectors:

• Aviation and Travel Technology

• Loyalty

• Payment Technology

• Retail Technology

• Sustainability

Candidates without experience in at least three of these sectors will not be considered.

2. Corporate or agency editorial experience. You must have substantial B2B content experience in a corporate marketing/communications department or established PR, communications, or marketing agency. Journalism experience is welcome alongside commercial communications expertise.

3. Advanced writing and editing. You must independently evaluate, restructure, and substantially improve sophisticated B2B content, grasp complex subjects quickly, and guide other writers with clear feedback.

4. Content operations and project management. You must have managed concurrent content projects in structured project management software, including briefs, assignments, deadlines, reviews, revisions, and delivery without constant oversight.

WHAT YOU'LL DO

Editorial Leadership & Quality Control

• Lead editorial review and quality control across client accounts.

• Improve content clarity, accuracy, structure, tone, consistency, and strategic relevance.

• Ensure alignment with client objectives, audiences, messaging, and brand guidelines.

• Give writers actionable feedback; resolve routine editorial issues and escalate sensitive matters appropriately.

Content Operations & Project Management

• Manage production from request and brief through writing, editing, review, approval, and delivery.

• Create briefs covering objectives, audiences, messaging, deliverables, channels, deadlines, and approvals.

• Coordinate review cycles, consolidate feedback, and manage revisions.

• Maintain accurate tasks, schedules, statuses, and time records in project management software.

• Identify bottlenecks and recurring revision problems; implement practical improvements.

Hands-On Writing & Content Development

• Write B2B thought leadership, research-based content, white papers, executive communications, messaging frameworks, and marketing/PR materials as needed.

• Research topics, evaluate sources, and strengthen arguments and evidence.

• Substantially rewrite content when copyediting is insufficient.

• Apply SEO, search intent, buyer personas, and calls to action to marketing content.

• Uphold accuracy, originality, source verification, and editorial integrity.

Client Collaboration, Writer Development & Process Improvement

• Work with account managers and clients to clarify objectives and editorial requirements.

• Join client discussions when editorial expertise is needed.

• Coach writers and contributors; maintain guidelines, briefs, style guides, and QC checklists.

• Support responsible AI-assisted content use while verifying accuracy and originality.

REQUIRED EXPERIENCE & SKILLS

• 8–10 years of professional B2B writing and editing experience for travel technology companies or technology providers serving travel.

• At least 5 years in corporate marketing/communications or an established PR, communications, or marketing agency.

• Strong knowledge of travel industry's commercial and technology ecosystem, beyond consumer travel brands.

• Experience developing and substantially editing research reports, white papers, thought leadership, and executive communications.

• Understanding of PR/editorial versus B2B marketing content, brand voice, audiences, and messaging.

• Confidence providing constructive editorial feedback and resolving issues independently.

• Ability to create complete briefs and identify missing production requirements.

• Proficiency managing assignments, deadlines, reviews, and statuses in structured project management software.

• Experience directing other writers and contributors.

• Independence, organization, and sound judgment in a remote team with shifting priorities.

Highly Desirable

• Experience across aviation technology, travel distribution, payments/fintech, and loyalty technology.

• B2B technology-focused PR or marketing agency background.

• Journalism experience combined with corporate or agency editorial work.

WHAT SUCCESS LOOKS LIKE

You'll take ownership of complex B2B assignments, clarify client goals, create production plans, guide writing and review, and deliver polished work with minimal oversight.

You'll establish consistent editorial standards, provide complete briefs, reduce revisions and executive intervention, keep project records accurate, and identify risks before deadlines slip. You'll know when to make an editorial decision and when to escalate a strategic issue.

Above all, you'll improve both content quality and production efficiency so account teams can focus on client relationships and PR strategy.

WHY THINKINK?

Shape editorial quality and content production for global B2B technology clients alongside experienced strategists, writers, researchers, PR professionals, and designers. You'll own an important agency function, improve processes, and help build an effective content operation.

We're a remote-first team that values curiosity, collaboration, accountability, and sound judgment. You'll have room to make decisions, contribute ideas, and challenge assumptions.

SALARY RANGE

$75,000–$85,000 USD

BENEFITS

• Fully remote work environment

• Comprehensive medical, dental, and vision insurance (US candidates)

• Flexible vacation and personal time policy

• Company-wide Christmas/New Year shutdown

• WeWork co-working membership

• Professional development and continuing education support

OTHER

No Agencies: We do not accept applications, referrals, or candidate submissions from staffing or recruitment agencies.

Writing & Editing Samples: Required