As a Manager, Revenue Cycle, your work at Tegria will focus on managing the Revenue Cycle services team that provides clients with claims, payments, credit balance, insurance reimbursement, denials, coding, systems, third-party management, and self-pay management services. Manages the day-to-day operations, budgeting and forecasting, financial management of clients, and human resource management.  

The role you play

An effective Manager, Revenue Cycle will help the organization on a whole achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team

• Manages day-to-day operations of the Revenue Cycle Services team by delegating tasks, monitoring progress, and evaluating work for timeliness, quality, and compliance with policies.

• Administers and documents personnel actions including hiring, training, coaching, disciplining, corrective action, pay changes, performance appraisals, promotions in accordance with Tegria policies and procedures.

• Develops team members capabilities and fosters engagement through guidance and mentoring.

• Continually assess services, identify problems, analyze data and propose approaches for solutions.

• Develop new processes and improve existing ones to achieve team goals.

• Follow and enforce guidelines, processes, and procedures to meet objectives and ensure compliance with company and regulatory requirements.

• Responds to escalated issues, providing subject matter expertise or seeking such to resolve the issues.

• Monitors customer satisfaction with the department’s services and recommends approaches to improve or recover service when needed.

• Helps ensure the continued development of a successful, satisfied customer base.

• Helps translates business strategies into marketable, billable services.

• Assists the Director in partnering with Tegria’s sales team to bring in new clients and promote new services to current clients to drive revenue goals of the team.

• Remain current on new trends, regulatory rules and changes, best practices, and incorporates them into Revenue Cycle practices and programs.

• Performs other generally related duties as assigned.

What we’re looking for

We expect:

• Bachelor’s degree in Health Information Management, Accounting, Math, Business or related fields; or equivalent combination of education and experience 

• Has substantial experience in revenue cycle management including some prior personnel and budget management.

• 5+ years of experience with EHR applications

• Business development, client services or business operations background (preferred)

• Broad knowledge of healthcare revenue cycle, including multiple types of billing, coding, and reimbursement models.

• Complete understanding of laws and regulations affecting healthcare revenue cycle.

• Solid understanding of EHR revenue cycle modules.

• Solid understanding of the operations of the department.

• Recognized as a subject matter expert in medical billing, claims, denials, etc.

• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria

Success Criteria

People who are successful in this role…

• Are accountable for actions, decisions, and responsibilities. 

• Have the self-discipline, integrity, reliability, and ability to manage time and tasks in a remote work environment. Has reliable internet access and sufficient internet speed.

• Swiftly adjust priorities and plans in response to changing circumstances or feedback.

• Employ critical thinking; question assumptions, evaluate evidence, and scrutinize arguments to arrive at well-reasoned conclusions.

• Seek out meaningful metrics to use in decision making and performance improvement.

• Proactively consider the impact of changes and facilitate comprehensive change management planning.

• Demonstrate affinity for working cross-functionally while respecting boundaries.

• Initiate and maintain open communication with relevant stakeholders, providing updates on progress, seeking clarification when needed, and collaborating to achieve goals.

• Are comfortable engaging with all levels of employees and leaders.

• Are results oriented while being sensitive to people and team dynamics.  

• Maintain high standards for the quality of their own and others’ work.

• Excel as negotiators and influencers.

Salary Range

Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

• Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
   

• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
   

• And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.
   

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.