Manager, Project Training and Quality
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AI Summary
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
Assist with client-specific QA initiatives including training, monitoring quality review including analysis of aggregate quality/performance data, maintenance of SOPs as well as creation/updates to training materials based on quality reviews, etc. Assist with project specific or company-wide QA work such as management of employee training documentation audit preparation, document review/editing and filing. Responsible for identifying training needs, developing procedures and training Inizio staff and management, including ongoing refresher training and project specific training.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
Why You’ll Love Working Here
We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference
We’re also proud to be recognized for creating an exceptional employee experience:
Best Place to Work in BioPharma — 2022, 2023, 2025
Certified Great Place to Work® — 2021, 2023, 2025, 2026
What will you be doing?
Work with Project team, Client Account Management Team and Quality Assurance departments to develop and enhance client trainings resulting in improved customer satisfaction, quality of service and compliance with Inizio and Client standards of excellence.
Define and document training plans, schedules and requirements. Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training. Provide ongoing and refresher training for project team.
Make recommendations on the best methodology and implementation methods for training programs. Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
Test trainees to measure progress and to evaluate effectiveness of training.
Review and interpret documents such as Client program procedure manuals and training modules. Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form.
Perform monitoring of services for assigned project and/or Quality Assurance Department. Provide constructive coaching feedback to staff with goal of improving overall customer experience.
Coordinate quality review calibration sessions with Client Account Management Team, Project team and Client, if applicable.
Compile QA data and prepare reports as necessary; analyze results and make recommendations including revisions to procedural documents and training documents as applicable.
Assist with annual review and ongoing updates for Client Standard Operating Procedure (SOP).
Assist with internal and external client audits as dictated in the Inizio Quality Management Plan.
Assist with any/all quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring.
Perform project training certifications and complete appropriate documentation.
Manage QMS training records.
File training materials in an organized manner for efficient access by staff.
Perform general clerical duties. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
What do you need for this position?
Current RN Active US License Required
Bachelor Degree or related work experience preferred.
Certified or experienced in adult learning technique and methodology
Experience supporting or launching a new program preferred
Ability to read and understand data and file layouts.
Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
Ability to deliver feedback to employees in a constructive manner.
Strong organizational and analytical skills, as well as critical thinking and problem solving skills.
Ability to multi task. · Critical thinking and problem solving skills.
Detail oriented.
Ability to develop and proof training materials.
Ability to speak effectively in interpersonal situations and before groups of employees.
Ability to work as a team in a supportive environment to achieve shared objectives.
Ability to function in a leadership capacity and as a positive role model.
Excellent listening skills in order to identify and anticipate training needs.
Proven presentation and facilitation skills.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.com/
Equal Opportunity & Inclusion
Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.
Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.
Candidate Use of Artificial Intelligence in Interviews
As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.
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