Manager, Project Management Office

Manager, PMO

Remote - United States

About the Role

Blackboard is seeking a Manager, Project Management Office (PMO) to manage project delivery capabilities across implementation, migration, and adoption programs. Reporting to the Senior Director, Implementation Consulting, this role supervises a team of Project Managers and supports consistent execution, customer outcomes, and effective day-to-day resource coordination.

The Manager leads day-to-day delivery activities within the assigned PMO teams, ensuring established delivery methodologies are followed, effective resource utilization, organizational alignment, and continuous improvement opportunities that support customer success and business objectives. This role collaborates with partners across Services, Customer Success, Product, Support, Sales, and Operations to execute established strategic priorities and address delivery performance.

This role may require occasional travel.

What You Will Own

Team Delivery & Organizational Effectiveness

• Manage an assigned PMO team supporting implementations and other services engagements.
• Execute against established operational plans and measurable delivery objectives.
• Ensure consistent use of established PMO methodologies that support delivery quality, scalability, predictability, and customer outcomes.
• Monitor key performance indicators for assigned projects and team performance, escalating concerns as appropriate.
• Identify and recommend enhancements to project methodologies, tools, and business processes.

Team Leadership & Talent Development

• Supervise, coach and support the development of project managers,  within the PMO organization.
• Foster a high-performance culture focused on accountability, collaboration, innovation, and customer success.
• Provide coaching, performance management and support individual development planning.
• Participate in recruitment, onboarding and succession planning activities.
• Ensure consistent application of PMO standards and practices.

Portfolio & Delivery Management

• Coordinate a portfolio of customer implementations, migrations, adoption and modernization initiatives.
• Support project teams successful delivery against scope, schedule, budget, quality, and customer success objectives.
• Monitor portfolio performance and proactively escalate risks, dependencies, resource constraints, and delivery issues.
• Conduct reviews of project health, delivery metrics, and customer outcomes.
• Promote consistency in project execution, reporting, forecasting, and operational reviews.
• Serve as an escalation point for complex customer, operational, and delivery challenges.

Customer Success & Engagement

• Build trusted relationships with customer stakeholders and institutional leaders.
• Partner with project teams to align delivery strategies with customer goals and business outcomes.
• Lead resolution efforts for at-risk engagements and customer escalations.
• Support customer adoption and successful delivery outcomes.
• Utilize customer feedback and delivery outcomes to identify opportunities for continuous improvement.

Operational Excellence & Business Management

• Support business planning initiatives related to project delivery operations, workforce management, and capacity planning.
• Partner with resource management and delivery leadership to optimize staffing, utilization, and assignment strategies.
• Analyze operational metrics, delivery trends, financial indicators, and customer performance data to support decision-making.
• Support forecast accuracy, revenue delivery objectives, utilization targets, and operational efficiency goals.
• Identify opportunities to improve scalability, automation, standardization, and reporting capabilities.
• Ensure compliance with organizational standards, delivery governance requirements, and quality expectations.

Cross-Functional Collaboration

• Partner with Global Services, Customer Success, Product Management, Sales, Support, and Operations leaders to ensure alignment across the customer lifecycle.
• Collaborate on initiatives that improve client experience, implementation outcomes, and service delivery performance.
• Provide operational data and observations to support team and leadership decisions.
• Promote knowledge sharing, best practices, and continuous improvement across delivery teams.

What Success Looks Like

In this role, success is measured by:

• Achievement of portfolio delivery objectives across scope, schedule, quality, and customer satisfaction.
• Team engagement, leadership development, retention, and succession readiness.
• Effective management of delivery risks, escalations, and portfolio health.
• Resource utilization, capacity optimization, and operational performance improvements.
• Adoption and maturity of PMO governance, standards, and methodologies.
• Continuous improvement initiatives that enhance customer experience and delivery efficiency.
• Strategic contribution to organizational goals, delivery scalability, and business performance.

Required Skills and Experience

• Minimum of 2 years of related experience leading project delivery, implementation, services, or PMO functions; or Master's degree; or equivalent work experience.
• Bachelor's degree or equivalent combination of education and experience.
• Demonstrated experience managing large-scale project portfolios and delivery operations.
• Strong understanding of project governance, portfolio management, resource planning, risk management, and executive stakeholder engagement.
• Experience leading customer-facing programs involving executive-level sponsors and strategic accounts.
• Strong business acumen and experience utilizing operational and financial metrics to guide decisions.
• Demonstrated leadership, coaching, communication, and relationship management skills.
• Proven ability to influence and collaborate across multiple functional organizations.
• Experience managing geographically distributed and cross-functional teams.
• Fluency in written and spoken English.

Preferred Skills and Experience

• Experience leading teams of Project Managers, Program Managers, or Delivery Resources.
• Experience overseeing project portfolios or multiple delivery workstreams.
• PMP, PgMP, PMI-ACP, or equivalent project/program management certification.
• Experience within higher education technology environments.
• Experience delivering Blackboard Learn SaaS implementations or other enterprise LMS projects.

About Blackboard

Blackboard is a leading EdTech company and SaaS provider that delivers the digital environment for transformational teaching and learning. We serve thousands of institutions with the industry's most AI-advanced LMS, Blackboard Ally for accessibility, and institutional effectiveness solutions that put educators and learners at the center. We're an education company that builds technology. Learn more at blackboard.com.

The expected salary range for this position is $95,600 - $119,500. The range reflects base salary only and does not include additional compensation such as company bonus or benefits. Placement within the pay range will depend on a variety of factors, such as experience, skills, internal parity, and location.

Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this position.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.    

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.