Manager, Merchant Integrations

Role Purpose

We are seeking a dynamic and driven individual to join us as a Manager, Merchant Integrations within our Merchant Services department. In this pivotal role, you will lead a team of Integration Managers and oversee the integration of both prospective and existing merchants, serving as the primary point of contact and technical advisor throughout the onboarding journey.

You will be responsible for the end-to-end execution of integration projects, ensuring timely and high-quality delivery. As the subject matter expert on merchant integrations, you will play a key role in shaping the merchant experience, driving operational excellence across teams, and leading strategic cross-functional initiatives.

We value professionals who are passionate about continuous improvement, team leadership, and delivering meaningful impact through well-executed integrations.

Key Responsibilities

• Lead and develop a team of Integration Managers fostering a high-performance, collaborative, and growth-oriented culture.
• Oversee the successful delivery of merchant onboarding and integration projects, ensuring consistency in execution, quality, and stakeholder satisfaction.
• Act as an escalation point for complex integration issues, supporting the team in problem-solving and technical decision-making.
• Drive standardization and continuous improvement of integration processes, playbooks, and documentation across the team.
• Own team level metrics and KPIs, using data to evaluate performance and monitor merchant satisfaction to drive continuous improvement.
• Ensure effective resource planning, workload distribution and prioritization across integration projects
• Lead strategic merchant integration initiatives
• Lead end-to-end onboarding and API implementation efforts, ensuring timely and successful go-lives.
• Translate complex technical concepts into accessible language for business stakeholders.
• Coordinate with cross-functional teams to identify, troubleshoot and resolve integration blockers.
• Maintain deep expertise in Boku’s payment APIs and platform capabilities.
• Collaborate with Product team to relay merchant feedback and advocate for scalable solutions.
• Monitor integration KPIs and merchant satisfaction to drive continuous improvement.
• Plan, organize and lead recurring integration meetings (both with internal and external stakeholders)
• Proactively identify, communicate and mitigate project risks, delays or technical gaps
• Advise merchants on solution design to support scalable and efficient integrations
• Clearly document and maintain project specific documentation within internal systems and tools

Measures of Success

 1. Technical and Strategic leadership

• Introduction of scalable process improvements, automation or tools that enhance integration efficiency and quality.
• Lead team development through structured mentoring, skills advancement and fostering a culture of continuous improvement and ownership.

2. Timely Delivery

• Meeting or exceeding integration project deadlines and issue resolution without compromising on quality.
• Prioritize, delegate and manage multiple high impact initiatives effectively ensuring alignment with business goals

3. Technical Integration Quality 

• Delivery of robust, scalable and secure integration solutions.
• Minimizing post-launch issues through thorough validation and proactive technical planning

4. Documentation & Reporting

• Maintaining comprehensive, accurate and up-up-date documentation for all integration project.
• Providing transparent and timely reporting on integration progress, risks and issue resolutions

 5. Effective Communication & Collaboration

• Clear and consistent communication keeping internal and external stakeholders informed
• Proactive cross functional collaboration to resolve any blockers efficiently.

 6. Adaptability and Problem Solving 

• Ability to handle dynamic and evolving project requirements with minimal disruption to timelines or outcome.
• Proactive proactive ownership in identifying, escalating and resolving technical and operational risks across integration projects. 

Key Skills and Competencies

• Proven ability to lead, mentor and develop high performing technical teams
• Ability to foster culture of accountability, innovation and collaboration
• Proven track record of successfully managing large projects (API based) in the payment industry.
• Experience of working directly with merchants, payment providers and business across different regions
• Proficient understanding in API testing tools (e.g. Postman, Swagger..)
• Skilled in log analysis, with a strong ability to troubleshoot complex issues.
• Skilled in stakeholder alignment, negotiation, and expectation management.
• Excellent communication skills for technical and non-technical audiences
• Self-motivated and able to thrive in fast-paced, often ambiguous environments with frequent changes.
• Comfortable working with colleagues across different time zones and in cross-functional teams.
• Strong technical project management skills to oversee, prioritize and delegate multiple projects/initiatives
• Quick learner with strong analytical and problem-solving skills for new technologies.
• Deep understanding of payment industry standards, ideally local payment methods, and compliance requirements.

Qualifications

• Degree in Technology/Engineering or a related field (preferred)
• 7+ years of experience in technical project management, solutions engineering or integration management ideally in a fintech, payments environment
• At least 3 years of experience at managerial or leadership role with proven responsibility for leading teams, owning technical outcomes and engaging with cross-functional stakeholders